of course supervisors aren't managers, because managers manage and managers aren't allowed to manage anymore. here, you're a manager now, hold these keys--but don't make any decisions! Just follow these orders and if you want your ephemeral bonus, then screw as you have been screwed unto. and if some liberal activist judge cuts through our semantic b.s., we'll just defy the order.

gotta love it when the plutocrats get so full of themselves they think they'll shine on a judge like they do their employees. either schultz is in for some rapid decompression or the appeals panel rounds out his golfing foursome.

I've started reaquainting myself with my local pre-Starbucks cafes and they are quite good. Bye bye buckbucks.

HuffPo.
Out of respect to your community members, please either post comments or announce the thread closed to new ones.
Thanks.

My email to Starbucks this am:
I am appalled that Howard Schultz is planning to defy a California judge in the "tip fiasco." I have been a starbucks customer (heavy use) for over 10 years. I will stop going to Starbucks effective tomorrow. This is America and you don't just set aside judge's rulings because you don't like them. Howard needs to throw in the towel and do what the law says.

From the article:

"When I read these headlines about Starbucks skimming or stealing from our partners it's just beyond my comprehension how irresponsible it is," the CEO said.

Only an asshat like Schultz could miss the point that management should not be splitting tips with their employees. If the person in question has the authority to reduce my bill or void it when presented with a valid complaint about product or service then they are above tipping. The chief starbuck-asshole ouight to pay those people more, regardless of their title.

The only reason people even go to Starbucks is because they have never been to a Dunkin Donuts.

Am I right New England? Back me up here....

If you title them as supervisors, pay them as supervisors, out of the corporate till.

Not out of the other employees pockets.



This is just another example of corporations trying to get something for nothing.

Someone to take the responsibility, without having to compensate them accordingly.

Boycott and tell Howard, NO customers = no business. Howard will still have to pay the employees though. Who will go to jail if they refuse to obey the judge's order?

Make your own coffee at home with fair trade coffee. If I buy a cup of coffee I got to local coffee shops/bakeries who sell fair trade coffee rather than SB anyway.

Starbucks, you know how to avoid this problem in the future? Get rid of the tip jars.

I have no problem tipping in the usual service industries, but it annoys me that, via placement of tip jars, tipping has recently been expanded to counter service as well. What this means is that every time I place an order at a counter, I now have to think about tipping. If I do tip, I resent it. If I don't tip, I feel cheap. It's a lose-lose situation.

I don't doubt that the people behind the counter deserve more money than they make. But why does the consumer have to step up to the plate? It's always the little guy taking it on the chin, never the corporation.

Attention, Coffee Drinkers! Stay away from the Starbucks! They want to kill local economy businesses while touting social responsibility by buying Fair Trade certified coffee. By their own figures, their purchases represent 10% of Fair Trade international coffee imports to the U.S., that means 90% of Fair Trade coffee is going to local Mom and Pop's and individual consumers.

http://www.starbucks.com/aboutus/fairtrade.asp

To understand >why< they serve Fair Trade coffee, at all (and why they are phasing out serving rGBH milk), visit the Organic Consumers Association website:

http://www.organicconsumers.org/starbucks/index.cfm

(Note the difference in OCA's story and Starbuck's spin.)

In other words he needs some time to grease some palms to make this judgement go away.


Oh and you who boo hoo the war. There are as many contractors in Iraq as their are soldiers. And to quote Cheney (the vampire) they are all there voluntarily. When they stop volunteering then we can protest or whatever. They are there for the money, almost all of the them. They are not victims. Quit feeling sorry for the "troop's.

Maybe now would be a good time to send over a union organizer to have a little talk with the employees.
It is time for all working americans to make a fair wage.

A loyal union member.

It isn't about the work supervisors do. It is about how they are compensated.

If you title them as supervisors, pay them as supervisors, out of the corporate till.

Not out of the other employees pockets.



This is just another example of corporations trying to get something for nothing.

Someone to take the responsibility, without having to compensate them accordingly.

Who cares, this is not important, this is between Starbucks management and its employees...however it is now an image problem which will now cost starbucks more than a hundred million dollars in bad publicity...somebody at top management should be fired for this because this thing should have been settled out of court really stupid!! Smart management would have bought out the baristas and changed operational structure...which should have been different in the first place...a suggestion to the board fire the person in charge of operations and hire someone who read Semlers books on management they apply perfectly to starbucks

I think that those who argue a shift supervisor at Starbucks constitutes an "agent of the company" as the court found need to step into a store, watch for about fifteen minutes, then find out who the supervisor is. Over the course of a typical shift, I spend about five minutes of every hour fulfilling my duties as a keyholder, the other 55 I spend taking orders, making drinks, prepping ingredients, cleaning, etc. For this five minutes an hour of "enhanced responsibilities" I've been given a modest hourly raise.
As to the pooled tips concept, I primariliy work the closing shift (where my "Supervisory Responsibilities are 1) balance tills, 2) set the alarm, 3) lock the door.) Our store does more than fifty percent of it's business in the two hour commmuter rush. the other 15 hours a day are spent recovering from and preparing for the following morning's spate of yuppies ready to complain about prices and weight-loss while slurping down a 700 calorie $5+ frappucino. How is it that my contribution to the morning service rush; a clean, well stocked, and prepared store, are somehow an exception to labour considered part of the customer service provided by the morning crew.