BUSINESS

British Airways Forced To Hire FedEx To Deliver Late Bags

04/09/2008 05:12 am ET | Updated May 25, 2011

British Airways canceled 50 flights at London Heathrow airport's new Terminal 5 and brought in U.S. courier firm FedEx Corp. to help reunite passengers with about 20,000 delayed bags.

The airline scrapped 13 percent of scheduled flights from the terminal on the sixth day of disruption at Europe's busiest airport. Another 50 flights will be abandoned tomorrow, British Airways spokeswoman Sophie Greenyer said.

Cancellations caused by the failure of the 4.3 billion- pound ($8.5 billion) terminal's computerized baggage system total more than 300 since it opened on March 27. The number of bags waiting to be returned to their owners has risen by about one-third in the past two days, though the airline is now making progress in working through the backlog, British Airways said.

Read more on Bloomberg

Suggest a correction