[Katherine] Chen logged onto her home computer and wrote a tearful review about her experience, posting it to a website that encourages consumers to rate their healthcare providers. "I wasn't nasty about it," the West Covina resident says. "But I posted a comment about what I went through. These websites are useful. Doctors still have a lot of power."
Chen and thousands of other consumers are trying to rein in that power. They're saying what they think about the current state of healthcare and, more specifically, the doctors who provide it. Dozens of websites that permit people to rate, review, spin or flame their doctors have sprung up in the last year, operating in much the same way as online services that help people find the best hotels or avoid plumbers who overcharge.