iPhone Best Smart Phone For Business, Says JD Power

This is a stunner for Apple and its iPhone, and just goes to show why Research in Motion and its BlackBerry have a little more to worry about: JD Power and Associates ranked the iPhone highest in customer satisfaction, not for everyday consumers as you might expect. But for "business wireless smartphone users."

Why is that significant? Remember that Apple [AAPL 99.47 -3.83 (-3.71%) ]set out to build a smartphone for consumers that hopefully business users would eventually adopt. It was a way to address the market that RIM [RIMM 48.61 -4.36 (-8.23%) ]had practically ignored by creating a business-friendly BlackBerry at the expense of the kinds of things consumers really wanted, like multimedia, cameras, games, etc. It would appear, based on the JD Power report this morning, that business users like what they see when it comes to iPhone.

The study, in its second year now, measures five key factors: Ease of operation; operating system; physical design; handset features; battery aspects. Apple ranked highest among overall smartphone customer satisfaction with a score of 778 out of 1,000, "performing particularly well in the ease of operation, physical design and handset factors." Apple was followed by BlackBerry (a score of 703) and Samsung (701).

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More in the smartphone wars:

::BlackBerry Storm (Touchscreen) Review
::Google Phone Hits The Streets
::A Case For The BlackBerry Curve

Comments

[levi501]

Our company just got'em and they work just fine. Sure, there are applications and syncs that aren't available but like everything in life there are tradeoffs.

Levi

[KarateKid]

I love my 3G iPhone. It does everything I need to do while on the road. 90% of the time, in my job, I don't need to bring my laptop with me on the road because the iPhone can do everything for business as well as media entertainment. I kept my old iPhone and with 32 gigabytes total, I can take more than a week's worth of TV shows, movies, videos and music. I can't imagine going back to my old Blackberry.

[Joel Horn]

I used a Blackberry for years and it is a GREAT product. But I have switched to an iPhone and there is no going back, I love it.

Joel Horn

[iPolitics]

No complaints here.

[kellygrrrl]

I love my iPhone way more than anyone should ever love an inanimate object

[Sumocat]

I guess I'll have to soften my stance on the iPhone being a consumer device.

[Dystopic]

when did the iphone get a connector for exchange??

[mrcontinental]

The 3G has excellent exchange abilities along with a robust VPN client. I absolutely love mine.

[Dystopic]

I hadn't checked apple's site since the 1st iphone release ...

exactly what I need

[Sloan48]

It has exchange support in the 2.0 firmware. I can sync my calendar and my email. No tasks yet though.