A frowny face is not what most electric customers expect to see on their utility statements, but Greg Dyer got one.
He earned it, the utility said, by using a lot more energy than his neighbors.
"I have four daughters; none of my neighbors has that many children," said Mr. Dyer, 49, a lawyer who lives in Sacramento. He wrote back to the utility and gave it his own rating: four frowny faces.
Learn how to cut down on your waste and earn a smiley face: