Yelp Complaints Growing Among Businesses, Audience

04/03/2009 05:12 am ET | Updated May 25, 2011
  • CLAIRE CAIN MILLER nytimes.com

For computer and cellphone users in big American cities, Yelp has become a popular Web site for ranting, raving or just reading about local businesses, from the auto mechanic to the neighborhood watering hole.

Built almost entirely on five million reviews by zealous volunteers, the five-year-old San Francisco company shows how the Internet can amplify the voices of individuals to provide useful information to the community.

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