05/22/2009 05:12 am ET | Updated May 25, 2011

Website Get Satisfaction Ushers In New Era Of Customer Service

Ruby Tuesday Pick of the Week: Get Satisfaction
Why It's a Gem: One website helps both companies and their customers with an improved customer-service experience

Many small businesses put customer service on the back burner not because they don't believe in it, but because it's just too darn time consuming. But one website is changing that. Get Satisfaction is using technology to build communities that save both companies and customers time, money, and a whole lot of hair-pulling.

Read more on Lynda Resnick's Blog