03/18/2010 05:12 am ET | Updated May 25, 2011

Ken Auletta: Google Staff Lacks "Emotional Intelligence"

The New Yorker's Ken Auletta, interviewed onstage by The New York Times' David Carr, talked about what he'd learned reporting his recent book on Google -- including the idea that the engineer or developer should also be considered a content creator. Still, said Auletta, many of the Google crew lack "emotional intelligence," using the Google Books controversy and lawsuits as an example of how innovation on its own can only get you so far.

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