American Airlines Worker Fired For Reply To Web User

The Telegraph:

American Airlines has been caught in a row over customer engagement after it fired a contract worker for responding to a complaint about their website.

Read the whole story: The Telegraph

Comments

[joelaf]

I worked in a call center for a major bank. (The one that is asking for a 4th govt bailout) We were told the then-CEO would visit our location. The week leading up to his visit, we were told daily "if he asks you ANY question, your response is "my manager can better address your question"". On theday he visited he asked me "how are you?" I referred him to my manager.

[Alonso Quijano]

Mr. X. was fired for making a comment (ANY COMMENT) that says something negative about the company -- the part about the company culture being responsible for the slow improvement in the web site.

Eight years ago I was fired for answering truthfully a question asked of me in private by one member of the BOARD OF DIRECTORS of the company I worked for. I thought that a member of the BOARD OF DIRECTORS was entitled to a candid, no-spin answer. But my answers were unflattering to some decisions made earlier by the company CEO -- and probably revealed to the member of the BOARD things that the CEO wanted to keep secret from the body that has the authority to fire the CEO.

So I was fired, with no legal recourse. This is another example of how "corporate culture" led to the 2008 crisis. CEO's arrogantly giving themselves (throught their coterie of friendly board members) bonus after bonus on false pretenses and spinned pseudo-information.

Wall Street (and other companies) will be a drain on the USA until executive compensation is no longer decided by a group for the group's benefit.

[hypnotoad72]

Rout. Not row.

http://dictionary.reference.com/browse/rout

[Dnietz]

que??

the telegraph page also says row. they are a british paper. are you going to argue with the british about their own language?

and btw, just because you seem to need it:
row
–noun
1. a noisy dispute or quarrel; commotion.
http://dictionary.reference.com/browse/row

silly wabbit

[cheeriogirl]

WOW, so he got FIRED for responding to the customer?

Wouldn't that be considered customer service?

[hypnotoad72]

Like everything else in "the new normal", customers mean nothing.