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The WORST Airports In America: J.D. Power (PHOTOS)

Huffington Post     First Posted: 05/02/10 06:12 AM ET   Updated: 05/25/11 04:40 PM ET

According to the latest evaluation of the nation's airports, America's fliers are mostly a truly disgruntled bunch.

The survey, conducted by J.D. Power and Associates, asked customers to report their satisfaction levels on six factors (airport accessibility, baggage claim, check-in, terminal facilities, security check and food and retail services), which they measured by asking about 27 more specific attributes.

And overall, the results were pretty bleak. J.D. Power says that while airport customer satisfaction is up slightly over 2008 levels, it still lags well behind customer satisfaction in other key travel categories, such as hotels and rental cars.

Large airports, for their part, have experienced a marked decline in customer satisfaction over the last several years, according to J.D. Power. Medium-size airports, by contrast, have seen little change, while customer satisfaction at small airports has risen.

But it's not all bad: even among the large airports, there were some stand-outs. Five large airports -- Denver, Minneapolis/St. Paul, Orlando, Phoenix, and Charlotte -- earned very high overall satisfaction scores, and with a customer satisfaction rating of 705 (out of 1,000), Detroit topped the list.

Nonetheless, we compiled a list of the airports that J.D. Power reports have the lowest customer satisfaction scores. Check out the list of the ten airports you should do your best to avoid:


Dulles International -- IAD
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Dulles, which had a satisfaction index score of 646, ranked third-worst among the medium-size airports. In five of the six categories evaluated -- accessibility, baggage claim, check-in, terminal facilities and security check -- IAD scored two out of five, but in the food and retail services category, Dulles did better, with a score of three.
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