Like them or not, banks can be hard to leave. Who wants to transfer accounts, get used to new branch locations or master a different online banking system?
But consumers increasingly are willing to unglue themselves from what bankers call "sticky" relationships, according to a retail bank survey released by J.D. Power and Associates Inc. last week. It found a growing belief that banks are driven only by short-term profit goals, and that they often overlook basic services such as keeping branches clean and explaining fees to customers.