"We were scared," says Verizon customer Al Burrows of a menacing phone call he reportedly received from a Verizon Wireless debt collector.
Burrows is suing Verizon Wireless, alleging that a representative from the company "threatened to blow his house up over a $308 unpaid bill."
According to the lawsuit, Burrows arranged a 90-day payment plan with the help of one Verizon debt collector--but shortly thereafter, received a call from another, different representative. Although this bill collector had knowledge of the payment plan, the individual "pressed for immediate payment" and told Burrows, "I am gonna blow your m*****f***ing house up," ABC News reports. (Listen to Burrows' call with the Verizon collector below)
Burrows' incident seems not to be an isolated event. A former debt collector tells ABC News, "Mean works better than nice. In terms of being a debt collector, it does." He adds, "If you can get a woman to cry, that's a slap on the back. That's a badge of honor."
Hear a recording of Burrows' Verizon message, then watch ABC's report in the video below. Verizon came under fire earlier this year for its refusal to disactivate a dead man's account, saying a death certificate was not enough to cancel his service.
SUBSCRIBE AND FOLLOW
Get top stories and blog posts emailed to me each day. Newsletters may offer personalized content or advertisements.Learn more