TECHNOLOGY

Nokia Bureaucracy Stifled Innovation, Ex-Managers Say

11/27/2010 05:12 am ET | Updated May 25, 2011

[Nokia CEO Stephen Elop's] biggest obstacle, according to Mr. Hakkarainen, as well as two other former employees and industry analysts, may well be Nokia's stifling bureaucratic culture. In interviews, Mr. Hakkarainen and the other former employees depicted an organization so swollen by its early success that it grew complacent, slow and removed from consumer desires. As a result, they said, Nokia lost the lead in several crucial areas by failing to fast-track its designs for touch screens, software applications and 3-D interfaces.

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