Bill Maher's New Rule: Get Rid Of Customer Satisfaction Surveys (VIDEO)

In this exclusive clip for The Huffington Post, Bill Maher unveils a New Rule. This time he's taking aim at those annoying surveys about your customer satisfaction experience.

WATCH:

Comments

[gemini2]

01:29 PM on 10/07/2010

Satisfaction is a sin.

[Fullbrigades]

03:38 AM on 10/07/2010

God, Bill Maher is not only hilarious, he is usually right!!!
Though he would totally kick my ass for using (and believing in) God!!

[nadreev]

06:10 PM on 10/06/2010

Every teacher training I have attended, ends with one of these. A fair share of them are so shy-tea, that my number one goal after it ends is to get out of there. If I were to stay, take an hour to fill it out, point out the flaws of the presenter, the organization, whatever, it would be tossed anyway.

[LMPE]

05:26 PM on 10/06/2010

I never answer customer service surveys.

[Christopher Bowen]

03:34 PM on 10/06/2010

Damn, he's right again. Bill is almost always right. I don't care if he smoked a huge crystal bong shaped like a crucifix at every press conference, I'd vote the guy into any level of government. Truth rules.

Chris Bowen
Author of the blog, "101 Ways My Parents Tried to Kill Me," on blogspot.com

[Eric Sarnoski]

03:19 PM on 10/06/2010

What is the difference between doing a survey and posting a feedback comment. Either way some people do them because they think somebody actually cares.

thought for the day.

[SERVICE800]

12:43 PM on 10/06/2010

This thread of comments has been very interesting. I think that a lot of the unhappy survey takers on here have experienced the minority of companies that do not really know what they are doing. Too many companies in my experience try to do their customer satisfaction surveys themselves not knowing how things work or the proper way of doing things. Please don't let the few bad apples ruin the orchard. I would absolutely DREAD the day that surveys are outlawed and could honestly tell you all that if they were you'd be upset they were gone.

In my experience companies that do customer satisfaction surveys the right way take them VERY seriously. Some of the biggest decisions that a company makes is fueled by the results of these surveys. Please take a deep breathe before you wish these gone because the world would be a scary place full of long hold times, slow call centers, and no resolution to any of your problems.

[Nick Anthony]

12:23 PM on 10/06/2010

New Rule: Cranky and unjustifiably arrogant old men who are no longer relevant should learn to age gracefully and with style. LOL @ my own statement. :-)

[JackLewis]

12:47 PM on 10/06/2010

Who else would LOL at that?

[sorrytobeakansan]

06:02 PM on 10/06/2010

When do you start?

[dcaven]

12:08 PM on 10/06/2010

I think it would be really funny to see Bill Maher burst into flames. The man's an ogre.

[JackLewis]

12:47 PM on 10/06/2010

That would explain your interest in his statements...

[Erkan Tarik]

11:51 AM on 10/06/2010

he is great :)

[ebanks84]

10:33 AM on 10/06/2010

Ain't that the truth! Just got one in my email today. Hate them!

[voyager2000]

09:41 AM on 10/06/2010

Here's how it works: Company constructs a survey that is designed to make employees fail. Company makes survey results a major portion of salary increases. So many employees fail the company doesn't give increases or gives only minimal increases. How is it designed to make employees fail? The survey is given to a very small sample so it is not statistically valid, the only response that counts is highly satisfied....being just satisfied doesn't get you anywhere. there are many things out of employee control (quality of merchandise being one). Employees who have little contact with customers like receiving or accounting are judged by the same results as others who have daily contact. It's a flawed system designed to keep payroll down and intimidation up.

[Christopher Torres]

07:29 PM on 10/06/2010

Very well put!

[Leslib]

09:33 AM on 10/06/2010

I'm with you on that one, Bill. I'm sick to death of surveys.

[tpearl]

08:12 AM on 10/06/2010

An old guy griping about the way things are today.....

Reminds me of Andy Rooney.

[Exexecution]

09:24 AM on 10/06/2010

Jealous?

[mespeland]

10:28 AM on 10/06/2010

"Old guys" have the experience and knowledge, therefore, the right to gripe. Younger guys are still on the stupid side of the scale.

[PWM]

10:58 AM on 10/06/2010

I am an old guy, and many old guys are clueless.

[DrJackD]

06:25 AM on 10/06/2010

In a similar vein, what do you think of news shows and journalism that devote 1/3 of their air time to self-praising commercials for themselves? Look, stupid---Do the job. If it's done well, there is no commercial that can speak for you better. As it is, you're paying to primp yourself and wasting my time, which will never help your professional image. OK? Just do the job!

[Trieux]

07:54 AM on 10/06/2010

Excellent observation...

[JtownesquireAgain]

09:14 AM on 10/06/2010

I know you didn't ask, but I'm gonna give you an AMEN!