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Netflix Apologizes For Outage, Offers 23 Cent Credit

The Huffington Post   First Posted: 03/24/11 03:01 PM ET Updated: 05/25/11 07:40 PM ET

Netflix

If you got hit by Netflix's instant streaming outage on Tuesday night, you may be eligible to receive just over 20 cents in credit towards your next bill.

After instant service shut down, the site sent out an email to affected customers with an apology, and an offer for 3 percent credit towards the next bill, or, if you have a $7.99 a month instant package, about 23 cents.

Though it's not likely all of Netflix's 20 million subscribers were affected, if they were, and they all rang in for the credit, it could add up to over $4 million for the company.

Netflix blamed the outage on a "rare technical issue."

The full message is below:

Dear User,

Recently you may have had trouble instantly watching TV episodes or movies due to technical issues.

We are sorry for the inconvenience this may have caused. If you attempted and were unable to instantly watch TV episodes or movies yesterday, click on this account specific link in the next 7 days to apply your 3% credit to your next billing statement for your Watch Instantly Unlimited plan. Credit can only be applied once.

Ready to start watching again? Check out our latest selection.

Again, we apologize for any inconvenience and thank you for your understanding. If you need further assistance, please call us at 1-866-923-0898.

-The Netflix Team

Were you affected by the downtime? Do you think Netflix's response was appropriate? Weigh in below.

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