BUSINESS

Cramming: How The Justice Department Helped Birth A Multibillion Dollar Phone Scam (VIDEO)

07/28/2011 02:46 pm ET | Updated Sep 27, 2011

Recently, the Federal Communications Commission, the Federal Trade Commission and the Senate have all taken aim at "cramming," a multibillion dollar industry that cheats phone customers by adding bogus fees to their bills. But the groundwork for this massive swindle -- which affects an estimated 17% of all households -- began with the much-ballyhooed breakup of AT&T (T). Now, almost 30 years after the Justice Department unwittingly opened the floodgates to a tidal wave of fraudsters, several other government organizations are trying to close them.

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