Some things aren’t hard to say no to, like dog-sitting your neighbor’s odious chow or signing anything in the hands of nonprofit logo-wearers.
But at work, refusing a request won’t just get you puppy dog eyes -- from canine or wearer. You wouldn’t want to jeopardize your position with coworkers or bosses, but there are only so many hours in a day. Plus, saying yes all the time might give the impression that you’re a pushover.
Sometimes, you just have to say no.
“The worst thing you can do is overpromise and under-deliver,” says Great On The Job founder Jodi Glickman. “People are afraid to say no, so they’ll typically say yes and hand in shoddy work.” Glickman insists that doing a lousy job is worse than stating your reservations upfront.
Success coach Marilyn Suttle notes that once you’ve decided to say no, you should just be direct.