Dawn Wilcox, an Army veteran who uses a wheelchair, says that American Airlines forced her to sit in urine-soaked clothes when she was unable to make it to the bathroom, reports local Texas news station KWTX.
Wilcox was flying home Saturday from New York to Killeen, Texas after attending a friend's funeral.
"They landed and started letting people off," Wilcox told MSNBC. "I said, 'Ma'am, I'm really about to go in my pants. ' I was almost in tears. They'd already let three quarters of the people off and it was too late, I'd already wet my pants."
According to Wilcox, nobody offered to help her. However, American Airlines claims flight attendants offered her an on-board wheelchair with which she could have accessed the lavatory. The airline said Wilcox declined the offer, preferring her own wheelchair that was in the hold.
Wilcox told MSNBC that American did offer her a club room shower to clean up, but she didn't have a change of clothes. Beyond that, she said she was offered a $100 credit towards her next flight and a food voucher.
American did offer Wilcox an official apology Monday.