Shepard Smith To AT&T: 'Your System Is No Good, You Fibbed To Me, And I Don't Appreciate It' (VIDEO)

Shepard Smith is not happy with his cell phone provider.

During his Monday night Fox News show, Smith, who is an AT&T customer, lampooned the data company for attempting to limit his supposedly unlimited data plan.

Smith said that AT&T was slowing down its data plan to encourage Smith and other unlimited data plan subscribers to pay for a tiered plan, in which customers would have to pay different rates for different amounts of data. Smith said that some customers' data plans are so slow, their phones are basically useless.

Editor-in-chief of social media site Mashable.com, Lance Ulanoff, sat down with Smith to discuss AT&T's data service plan. "I'm not doing anything differently than I ever have, but now they're going to charge me more for the same thing I've always been doing," Smith said to Ulanoff. "Thanks, because you know what, you're system is awesome. It really works great!" Smith jokingly said to AT&T.

Ulanoff began describing how Smith actually uses a ton of data, but Smith interrupted him. "But, Lance, Lance," Smith said. "When I signed up for this plan—wait a minute, I'm going to finish—and I bought this phone, they told me I could [use an unlimited amount of data]. And now that I've signed up and I bought this—and I've done everything the way they tell me to do it—now I've got to pay more."

"They changed the meaning of the word unlimited," Ulanoff said.

"They hook you first. It's like giving you crack. It's all-you-can-eat crack, until you like a lot of crack, and then you have to pay more," Smith said. Speaking to AT&T, Smith added, "Your system's no good, you fibbed to me, and I don't appreciate it."

WATCH:

Comments

[Frank Fitton]

01:31 PM on 02/20/2012

Of course ATT customers are going to be upset about their data being throttled, your not getting what your used to getting. Times have changed though and you have to advance with the times. Unlimited data was a good ride but you can't fault them for throwing you a curveball to fit into reality a bit more. It all comes down to basic manners and the rules of living in a society. Its etiquette, the good of the many is more important than the good of the few. Verizon hasn't done it yet for people on 4G such as myself, but I envision it happening in the future. The unlimited ride was sweet, but read some Emily Post and take this one on the chin folks. Stop whining and move on.

Check out my blog on the ATT data throttling situation at......... http://www.gosellcrazy.com/2012/02/att-data-throttling-just-etiquette/

[Trebot]

04:13 PM on 03/01/2012

You're right that it does come down to basic manners and the rules of living in a society. First rule that I'm pretty sure most people would agree on is that you don't back out of or alter a deal once you have the other person's money. Shepard Smith is right. If AT&T screwed up and promised something they can't deliver then they should implement that on NEW customers, not people they already made a deal with whose money they have already taken.

[sculptingman]

01:19 PM on 02/18/2012

Oops- continued From below

You connect via the cell net and you are at the mercy of whatever corporations decide to do with you locked into multi-year contracts, that they can change, but you can not.

This is a perfect preview of what would happen if Congress does not support Net Neutrality.

And I think there is the potential for unlimited customers to pursue a class action, claiming throttling is, in fact, a limit placed upon their data.

[sculptingman]

01:16 PM on 02/18/2012

Lots of comments here seem off point. Hypocrisy from Fox is a given.
The point is that, online, we have staunchly defended net neutrality from corporations who are aching to tier the speed of their services so that big money players all get preferential data speeds and the 99% of other sites will load at landline modem speeds...

But there is no such protection on telecom networks. You connect via a cell net, and you are at

[RagaMuffin]

11:19 AM on 02/16/2012

Now we begin to see a difference between FOX news and FOX opinion. He needs to go to the opinion side where he will make more and not care about how corporations rape the country in the name of profits.

[Liberal2009]

10:10 AM on 02/16/2012

And Republicans were ok with At&t swallowing up Tmobile giving consumers even less choices.

[phantom power]

09:30 AM on 02/16/2012

Shep is the tiny, tiny glimmer of light in Fox sometimes. Hope he gets healthy again!

[CANTHATBE]

03:27 AM on 02/16/2012

Interesting. The 1% outraged because he is treated like the 99%. Shep you are on a network that worships corporations. Isn't that the way FOX likes corporation, No Rules. Doesn't matter if all three companies have the same rules.

[linbianism]

09:30 PM on 02/15/2012

shep is obviously in the 1% and not the 99%. that is the 1% highest data users

[sushigirl]

09:08 PM on 02/15/2012

Aw, AT&T fibbed, isn't that what you and your cohorts do every day, lie to the poor suckers that watch Fox.

[FatFeline]

11:53 PM on 02/15/2012

Tell me one lie that Fox News has broadcast....

but please do not reference something from Media Matters. They are out to get Fox and they lie.

[TS]

04:37 AM on 02/16/2012

Yeah, they lie alright, by reprinting FOX's own words verbatim. Is that what you call a lie now?

[Francois Bergeron]

04:51 AM on 02/16/2012

10 secs on google is all it takes. Put in your own effort.

[Tom Sutpen]

06:07 PM on 02/15/2012

What in God's holy name is happening to him?

[lostinseganet]

05:44 PM on 02/15/2012

Shepard Smith what happened to your face!? Is he sick?

[cameron d]

05:37 PM on 02/15/2012

Is he trying to replace Andy Rooney?

[misspoptart]

05:34 PM on 02/15/2012

Give em hell, Shep!

[Stella2]

05:22 PM on 02/15/2012

This man appears to be ill, he is gaunt and cheeks are sunken.

[lostinseganet]

05:45 PM on 02/15/2012

Yeaa what the heck.

[demisfine]

05:13 PM on 02/15/2012

He is definitely sick.
He said a few weeks ago that he had lost too much weight, but it is worse than that.
Hope he is in treatment for whatever is ailing him.