Here we go again.
Following a near-scandal over the new iPad allegedly overheating and a debate over its battery recharging capabilities, complaints about the device's WiFi radio have become so loud that Apple is taking quiet action to resolve the matter.
An internal AppleCare document obtained by 9to5Mac shows that Apple is looking into reports that the WiFi radio in some new iPad units isn't up to snuff, a problem that's affected a small subset of iPad users since the very first Apple tablet launched in 2010.
Apple Insider first pointed out the new WiFi issue just five days after the new iPad's March 16 release and now calls attention to an ever-growing thread on the company's Support Communities page entitled "Poor wifi reception on new iPad." At time of writing, the thread had 722 replies.
Apple is reportedly directing its contact centers and retail stores to "capture" and replace any third-generation iPad devices with symptoms of intermittent connectivity, slow WiFi speeds and a missing WiFi network. Intercepted devices will be sent to Apple engineers for investigation.
9to5Mac also notes that 4G LTE-equipped iPad devices shouldn't run into connectivity difficulties due to "extra network power allowed by the black rubber cut on the top of the unit."
An Apple rep was not immediately available to comment.
Although reviews for the new iPad have been largely positive, some outspoken users have claimed problem after problem with the device. Take a look at the slideshow to see the 9 most common user complaints about the iPad.
What kinds of problems, if any, have you been experiencing with your new iPad? Let us know in the comments!
