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Russian Auto Dealership Demolished By Angry Doctor, Police Say (VIDEO)

First Posted: 04/11/2012 1:37 pm EDT Updated: 12/10/2012 12:58 pm EST

A Russian man, disgruntled by a 20 minute inconvenience at a car dealership, went on a rampage destroying several cars and demolishing a showroom floor, police said.

The off-road rage incident occurred Saturday at the Pelican Cars auto dealership in Northern Moscow. A man, identified only as a local doctor and father of two, had come in to pick up his vehicle, which was at the dealership for repairs. The man was instructed to wait for an employee to retrieve the vehicle.

The 35-year-old obstetrician initially waited calmly in a reception area but after a 20 minute wait, he became increasingly angry until his temper reached a boiling point. Rather than seek out an employee for assistance, the man went outside and got into the dealership's loaner car, Interfax.ru reported.

Video surveillance cameras inside the dealership captured the Grand Vitara burst through a showroom window and smash into several vehicles on display. The car, which looked more like a motorized battering ram, repeatedly smashed the cars, a structural support pillar and miscellaneous showroom items.

This destruction continued until the vehicle became wedged in an office at the back of the showroom. At that point security guards pulled the man from the vehicle and restrained him until police arrived on the scene.

According to Russia Today, no one was injured during the attack, which lasted approximately three minutes. Authorities said they are thankful the cement pillar that had been rammed several times did not collapse. The pillar supports the building's second story and the outcome could have been devastating if it had given way because the dealership is located in a busy shopping plaza.

Three brand new cars were destroyed in the rampage, as was everything on the showroom floor. Preliminary figures indicate damages are excess of a million rubles, or about $33,700.

The dealership issued a statement to the Telegraph stating they were shocked by the incident. They also indicated there were likely other issues going on in the man’s life that contributed to his alleged actions.

"It is doubtful that the issue of waiting for a car for 20 minutes from the time appointed led the client to be in such a state," the statement said. "Further conclusions must be left to the police, prosecutors and courts, and possibly psychiatrists."

The doctor faces a variety of criminal charges and is currently on house arrest.

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A Russian man, disgruntled by a 20 minute inconvenience at a car dealership, went on a rampage destroying several cars and demolishing a showroom floor, police said. The off-road rage incident occu...
A Russian man, disgruntled by a 20 minute inconvenience at a car dealership, went on a rampage destroying several cars and demolishing a showroom floor, police said. The off-road rage incident occu...
 
 
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09:53 AM on 04/19/2012
This is why parents need to stop feeding their kids' egos whenever they throw a fit, or else they grow up thinking the world is their doormat.
HUFFPOST SUPER USER
krallfan
04:27 PM on 04/15/2012
"They also indicated there were likely other issues going on in the man’s life that contributed to his alleged actions."

They were lucky that he only caused $34K in damages. He was lucky that there were no fatalities.

I guess he did not consider that destroying the place would cause him to wait longer for his car.
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HUFFPOST COMMUNITY MODERATOR
motoGpifupleez
watching with amusement
07:52 PM on 04/14/2012
And the newest video game sensation sweeping the globe...........

ANGRY DOCTORS!
This user has chosen to opt out of the Badges program
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ethelmertzrules
Repetition doesn't make it true
12:13 PM on 04/14/2012
Well, that's one way to show your dissatisfaction with customer service. Me, I just fill out the card or speak with the manager.
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mykirbyroo
Lead, follow or get the hell out of the way.
11:23 AM on 04/14/2012
I'm still constantly stunned at how long "Just a moment" or "I'll be right back" really is. I don't wait well myself and usually walk out. Don't keep me waiting. If you say just a moment, I expect you back within 5 minutes - not 20. If you say I'll be right back, you better be RIGHT BACK. I don't have to put up with what I consider to be insolent behavior.
HUFFPOST SUPER USER
krallfan
04:31 PM on 04/15/2012
I am not good at waiting either. I try to manage myself by asking them how long "a moment" will be or I just assume that I am going to wait 30 minutes or so. I am trying to call before I arrive at an appointment so that I can know whether there will be a delay. This helps me manage my expectations.
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mykirbyroo
Lead, follow or get the hell out of the way.
10:25 PM on 04/15/2012
My doctor is a wonderful guy and I like him a lot. His office staff request that you show up 15 minutes before your scheduled appointment to "check in". Doesn't take any 15 minutes to collect my driver's license for ID and my BCBS card for insurance I do not show up 15 minutes before my scheduled appointment anymore because they make me wait and wait and wait. I've taken to being 5 minutes late deliberately. I think they treat me better now!

Your time and mine is just as valuable (maybe more so on some days) as anyone else's time. You and I both have other things to do besides sit around and wait!!! You're way smarter than I am -- you call ahead. I just go in blindly and then get really perturbed when I wait 'forever'. I'm going to take a clue from you - call ahead. Many thanks!!!!
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09:49 AM on 04/19/2012
Poor customer service still isn't a license to behave like a spoiled brat being denied a lollipop.
06:16 AM on 04/14/2012
I was actually surprised that this did NOT happen in the US. I've worked in the health care field for most of my career and could name several physicians who I have witnessed throwing tantrums, screaming, throwing and kicking objects and just being all around douches bags.
12:11 AM on 04/14/2012
Would love to see it done in the US.
04:27 AM on 04/13/2012
dont keep us waiting.......
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HUFFPOST SUPER USER
gmcinahuff
PREVENTION IS KEY.
07:15 PM on 04/12/2012
I wonder if this doctor will now be a little more sensitive... about the amount of time he leaves his patients waiting to see him.
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HUFFPOST SUPER USER
PlacidLife
01:56 PM on 04/12/2012
Clearly he was confirming the dealers claims of how safe the car was. Miffed that the air bags did not go off :S All for nothing, I'm sure he had to run through the dealership a bit faster for that to happen, oops.
HUFFPOST SUPER USER
dbrett480
01:05 PM on 04/12/2012
Have Russians forgotten that not too long ago car dealerships didn't even exist?
12:47 PM on 04/12/2012
You gotta love the person knocking on the car window as if the guy was going to stop, roll down the window, and ask her what she wanted.
02:13 PM on 04/17/2012
That's what I was thinking! She was so polite tapping on the window "Excuse me sir, can I help you with something, or would you just like to keep browesing"
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09:50 AM on 04/19/2012
I don't know, staying calm so as not to provoke him further sounds perfectly reasonable to me.
11:43 AM on 04/12/2012
ONLY in excess $33,700 preliminary damage!? Things that cheap in Pelican dealerships? I guess no one ever waits for visits to his office either.
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lisaman
I am a liberal American so get over it
12:43 PM on 04/12/2012
Exactly what caught my eye. I have been shopping for a car and that is about what the ones I am looking at cost, for one, not three.
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HUFFPOST SUPER USER
Paros
02:13 PM on 04/12/2012
not to mention the damage to the business excluding the cars.
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cobraxus
Defend The Innocent_Protect The Weak
11:16 AM on 04/12/2012
First,Do No Harm.Then...
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09:51 AM on 04/19/2012
...start throwing a fit when you don't get what you want.
10:38 AM on 04/12/2012
I hate going to the dealership. They always play games and try to screw you over. I think this is a bad thing, but I also really enjoyed it. I mean really enjoyed it if you know what I mean.