Lumia 900 Bug Fixed: Nokia Says Flagship Smartphone Issue Addressed

By Tarmo Virki

HELSINKI (Reuters) - Nokia said on Saturday it has fixed a software bug in its Lumia 900 smartphones which went on sale a week ago in the United States, its answer to Apple's iPhone.

Earlier this week Nokia said its first 4G phone, which it markets with the strapline "an amazingly fast way to connect", can occasionally lose its data connection due to the bug. It promised to fix the problem around April 16.

"The update is now available. Consumers now have the opportunity to update their AT&T version Nokia Lumia 900 software," the firm said.

Lumia 900 is the third Nokia phone to run Microsoft's Windows operating system since it ditched its own Symbian system last year, and only went on sale in the United States through AT&T on April 8.

It is due for a wider global launch this quarter. The model won several awards at the Consumer Electronics Show in Las Vegas when it was launched in January.

Nokia is offering anyone who has bought a Lumia 900 phone, or who buys one by April 21, a $100 credit to their AT&T bill. The operator sells the phone for $99.99 with a 2-year contract.

Nokia lost the top spot in the lucrative smartphone market last year to Apple and Google , and analysts said it lost overall top spot in cellphone sales volume in the last quarter to Samsung Electronics <005930.KS>.

This week Nokia also warned its phone business would post losses in the first two quarters of this year as it struggles to revamp its product line to compete with Apple and Samsung, sending its shares sharply lower.

(Reporting By Tarmo Virki; Editing by Daniel Magnowski)

Comments

[ster67]

11:40 PM on 04/19/2012

Near as I can tell the bug is not fixed. Windows 7.5 will not sync with SBS 2003 Microsoft server. Tried it on a Samsung also. Did it in three minutes on my iPad.

[Flight]

12:09 PM on 04/16/2012

The 900 came out last Monday, the bug identified AND announced on Wednesday...I bought the Cyan on Wednesday for what amounts to be a free phone now with the credit Nokia is giving until April 21 -- even though mine did not have the issue listed, and I am enjoying it very much. Kudos to Nokia for being quick to talk about the problem then doing something about it. Unlike Apple with every version of the iPhone and its bugs, Nokia didn't ignore the problem and tell its customers to 'hold the phone a different way.'

[NerdyStudent]

04:26 PM on 04/15/2012

The Cyan model is now sold out in at least 85% of the St. Louis AT&T booths/stores.

[NHBill]

04:01 AM on 04/15/2012

Good Night Irene
Good Night Irene
I'll See you In My Dreams

[NerdyStudent]

04:25 PM on 04/15/2012

Cool story bro.

[Ppenguinator]

04:31 PM on 04/14/2012

Now that's customer service! They fix the problem less than a week after it's discovered, and give their customers a huge amount of compensation. Unlike some companies, which just tell their customers that they're using it wrong.

[Ovise]

02:07 AM on 04/15/2012

It's much easier to fix a software bug than a hardware bug after you've shipped.

[FredDerf]

10:08 AM on 04/15/2012

I purchased an iphone many months months after the problem was admitted and hers dropped calls. It was just luck that I found a pink bumper she liked.

[Ppenguinator]

05:00 PM on 04/15/2012

True, but they should have at least admitted it was their problem, instead of trying to divert the blame onto their customers and other manufacturers.

[DRaymond]

04:04 PM on 04/14/2012

Word I have from other sources is that the problem was with the SIM card. Swap the SIM card, solve the problem.

[jasonxxmiller]

01:27 PM on 04/14/2012

bought one and love it!

[NHBill]

04:01 AM on 04/15/2012

You're the one.

[six seven]

11:33 AM on 04/15/2012

Actually, it's pretty much sold out everywhere.... People want this phone, including Steve Wozniac.

[NerdyStudent]

04:25 PM on 04/15/2012

It's sold out most everywhere in St. Louis...haha we're a small town, well that's your opinion.

[CannuckInUs]

01:15 PM on 04/15/2012

I am loving mine as well. And I have had no problems with connectivity with mone

[CannuckInUs]

01:16 PM on 04/15/2012

mine*

[sensimilla]

01:12 PM on 04/14/2012

The only "bug" they need to "fix" is to remove windoze and put android on there.

Seriously..

Nokia just jumped the shark, sadly..

[Gravenstein]

01:27 PM on 04/14/2012

"Nokia just jumped the shark, sadly.. "

Maybe, maybe not. But the term "jumped the shark" certainly has.

[AODJCS]

04:09 PM on 04/14/2012

Sometimes I wish you didn't beat that cancer.

Seriously..

[Jack Mou]

05:22 PM on 04/14/2012

Exactly... Hateful speech...

[flashfyre]

01:10 PM on 04/14/2012

So it runs Android now?

[AODJCS]

04:11 PM on 04/14/2012

nope

[Brogrammer]

11:52 AM on 04/14/2012

100$ credit + fast bug fix(Nokia) vs You're holding it wrong, here's a 5$ "bumper" and if you buy our next version you can hold it how you want (Apple).

[elicourey]

05:29 PM on 04/14/2012

it's hard to fix a problem that didn't exist in the first place

[Brogrammer]

12:49 AM on 04/15/2012

Denial is not a river in Egypt.

[JohnTheMac]

07:35 PM on 04/14/2012

You forgot "or get a complete refund, and out of any contract, if that isn't good enough"
Some people just like to complain.

Now go home and get your shine box

[Brogrammer]

12:43 AM on 04/15/2012

That's not true, and in fact is the whole basis for a lawsuit that was just won. The future is now.

[six seven]

10:39 AM on 04/14/2012

How awesome is Nokia? The acknowledged the problem immediately, provided their customers with a $100 credit. As far as the bug goes, they acknowledged the bug on 4/11 and promised that a fix would be delivered on 4/16. Instead, they provide the fix in just two days, three days earlier than promised.

No other tech company has come close to providing this level of support and service. This the gold standard to which all companies should be held. And yet there are people here that will still find a reason to complain or consider this a weakness...

FWIW, this phone is the real deal. It's sold out nearly everywhere, including att.com. Even Steve Wozniac wants one. Check out the buzz on twitter. People love this phone. I can't wait for it to come to T-Mobile later this fall.

[jasonedward]

11:57 AM on 04/14/2012

Though I personally don't like the Lumia 900. It's just not as awesome looking as my Lumia 800, I think that Nokia is really doing a good job making sure the phones are properly supported.

I can't wait to see their WP8 devices!

[sensimilla]

01:11 PM on 04/14/2012

HAHAH you are dreaming. NO ONE wants windoze on their phone.Seriously..

[six seven]

03:56 PM on 04/14/2012

Steve Wozniac wants one. Seriously.
https://twitter.com/#!/stevewoz/status/190840798017884160

Chris Ziegler wants one. Seriously.
http://www.theverge.com/2012/3/9/2854496/this-is-my-next-nokia-lumia-900

[DRaymond]

04:02 PM on 04/14/2012

Just a suggestion:  Nobody who spells it windoze will every be taken seriously on any tech matter.