iPhone app iPad app Android phone app Android tablet app More

More U.S. Phone Subscribers Hanging Up On Contracts: REPORT

By PETER SVENSSON 05/10/12 01:43 PM ET AP

Mobile Contracts

NEW ORLEANS — U.S. consumers have had their fill of expensive, contract-based phone plans.

Figures from T-Mobile USA on Thursday, added to earlier reports from other companies, indicate that the U.S. wireless industry lost subscribers from contract-based plans for the first time in the first quarter. Contract-based plans are the most lucrative ones for phone companies. The industry default over the past several decades, they account for the vast majority of revenue at the big phone companies.

The seven largest U.S. phone companies, representing more than 95 percent of the market, lost a combined 52,000 subscribers from contract-based plans in the January to March period, according to a tally by the Associated Press. The companies have a combined 220 million devices on such plans, accounting for about two-thirds of the total number of devices.

Since nearly every adult, and many children and teenagers, already have phones, there's little room for growth anymore. But subscribers are also flowing to cheaper, no-contract plans, which showed an increase of at least 2 million. That figure, however, is down from more than 5 million in the same quarter a year ago.

The industry is also adding millions of non-phone devices, like smart energy meters. These so-called "machine-to-machine" connections usually carry very low monthly fees, on the order of a few dollars per month.

For example, AT&T subscribers on contract-based plans pay an average of $64.46 per month, while other AT&T customers pay an average of $11.52 per month.

T-Mobile's report comes on the last day of the U.S. cellphone industry's annual trade show in New Orleans. At the show, companies talked about various ways of boosting their business outside phones. For instance, AT&T launched a home security and automation business, and the head of its wireless business, Ralph de la Vega, said the company is getting closer to launching family data plans, which would allow the sharing of one "bucket" of data among various devices and family members. That could encourage people who already have a smartphone to get a tablet with data service as well. Verizon Wireless has already announced that it is introducing such plans this summer.

The first quarter is a seasonally weak one for contract-based plans, and the industry is likely to show some subscriber additions for the whole of the year. But the gains will be spread unevenly over the phone companies. For the last year and half, the four nationwide phone companies have added or lost subscribers in order of size: Verizon Wireless, the largest, has gained the most, followed by AT&T Inc. Sprint Nextel Corp., No. 3 in size, has mostly lost subscribers, while No. 4 T-Mobile has done so consistently. That poses a conundrum for regulators who want to preserve vibrant competition in the industry.

AT&T launched a major bid to consolidate the industry last year by striking a deal to buy T-Mobile for $39 billion, but the project was scuttled by regulators who said it would reduce competition and raise prices for consumers. On Wednesday, Bloomberg News, citing anonymous sources, reported that T-Mobile was in talks to buy MetroPCS Communications Inc., the fifth-largest cellphone company in the U.S. However, the combination would be difficult to manage, since the companies have incompatible networks. Branding could pose a challenge too: T-Mobile wants to appeal to business customers, while MetroPCS sells almost exclusively to low-income, urban households. Acquisition talk surrounding MetroPCS surfaces from time to time, but no deals have resulted.

The AP's tally of subscribers excludes some contract-based machine-to-machine connections reported by T-Mobile. The company also added 435,000 prepaying subscribers of all kinds in the quarter, which was the best result in more than two years for that category. T-Mobile credits its new prepaid monthly plans with fast "4G" data service for the increase.

Overall revenue at T-Mobile USA, a unit of Deutsche Telekom AG of Germany, fell 2 percent from a year ago.

Also on HuffPost:

FOLLOW TECH

From our partners


NEW ORLEANS — U.S. consumers have had their fill of expensive, contract-based phone plans. Figures from T-Mobile USA on Thursday, added to earlier reports from other companies, indicate that th...
NEW ORLEANS — U.S. consumers have had their fill of expensive, contract-based phone plans. Figures from T-Mobile USA on Thursday, added to earlier reports from other companies, indicate that th...
Filed by Catharine Smith  | 
 
 
  • Comments
  • 328
  • Pending Comments
  • 0
  • View FAQ
Comments are closed for this entry
View All
Favorites
Recency  | 
Popularity
Page: 1 2 3 4 5  Next ›  Last »  (10 total)
photo
HUFFPOST SUPER USER
UberdanSounds
I make music(al), funnies.
01:40 PM on 05/15/2012
I believe it's because of ST. You can't beat it if you can put up with FB Cust Service & vague Data requirements of 2GB - 4GB's, $45/mo on At&t's post paid network is the bomb. Use any phone (BYOP) you want & you're golden.

http://www.straighttalksim.com/
11:49 AM on 05/13/2012
I love it! These 2 year contracts are ridiculous. I recently had a problem with mine because they told me to get an upgrade, which killed my phone. They told me it would be covered since the upgrade was mandatory, but they decided after I sent my phone to them (samsung) that they wouldn't cover it because I was outside of my 1 year contract. They sent me back my dead phone and refuse to do anything. I'm definitely going non contract from now on. We need to bring the power back to the people.
12:40 AM on 05/13/2012
The main reason I go with a contract is because I want the newest phones, but don't want to pay $500+ for one. Plus most prepaid plans don't include real smartphone data, or you are limited to inferior phones. If I want a an iPhone, Galaxy S2, HTC One X, ect I need to be on a contract.

Plus 52,000 subs lost when there 220 million users, is only 1/50 of 1% of subscribers, not something that is going to put a big dent business.
05:15 AM on 05/13/2012
depending on the plan no contract may be $30.00 cheaper than contract. 30 times 12 months is $360 so if the phone you want to pay out of pocket is more than that amount may better to get the contract. However, usually the cell phone company wants you to pay $100 to $200 for a phone with the latest bells and whistles on top of the contract.
10:36 PM on 05/12/2012
AT&T needs to lower their prices and give better service.

No more mergers in the telecom industry. We need more competition.
photo
pdxist
Feel free to copy my avatar! (Or ask me how.)
03:32 PM on 05/12/2012
If you have a contract, you're almost definitely overpaying. Prepaid from T-Mobile has many different options. For heavy users, you can pay per month for $30 and get 1500 minutes (2 cents a minute) plus free data. For lighter users, you can just buy minutes for as little as 10 cents a minute, and they last up to a year. Alternatively, you can pay just $2 only on days that you use your phone and get unlimited talk, text and web on those days. So if you only use your phone 10 days, you get unlimited use but only pay $20 that month.
11:28 AM on 05/12/2012
I have been getting free wireless service via Lightyear Wireless. They offer $59.99 for truly unlimited everything. Talk text and data with zero caps. Us cellular costs $175 a month for not even unlimited data! Who wants to use a smartphone without unlimited data. It is like giving you crack without a crack pipe! I get free service because I just referred three others to get a great unlimited plan. It is really genius. How anyone can join ATT Tmobile or US Cellular and get gouged month after month is beyond me!

Check them out at
http://www.ehomewealth.com
photo
HUFFPOST SUPER USER
macmanchgo
"You don't need a weatherman...."
10:24 AM on 05/12/2012
The depth of the cellphone contract scam should be great fodder for Ph.D. candidates for decades to come. A criminal enterprise, and yet fully integrated into American culture as if it were a legitimate business.
11:51 AM on 05/13/2012
Exactly!
photo
bdgrizcp
Fan of Clanthus
08:14 AM on 05/12/2012
This is what happens when a tech market hits the consumption wall. The companies start cannibalizing each other, and unless we, the consumers, are careful and vigilant they will rip us off. Instead of switching companies, paying opt-out fees, demand better from your existing carrier. I have a $39 plan from ATT which translates to a $47 a month bill. I no longer have a home phone. (I get free internet via my neighbor). I llike the plan because it goes all over. No matter where I travel I have never gotten any long distance or roaming charges. And so many free minutes I can't possibly use them all.
02:04 AM on 05/12/2012
The people are tired of being robbed and cheated by the greedy 1%. The hidden fees. The poor service, I now use magic jack. Totally satisfied, this is my third year, cell phone, I use prepaid, and any other alternative service I can find. I will use, the oil corporations first-quarter profits, were sinful, my next move is buying a hybrid car or a gas model that gets 40 miles to the gallon.
07:39 AM on 05/12/2012
Some of those "hidden fees" pay for cell phone welfare....cell phones given to lower income folks.
11:24 PM on 05/12/2012
I am aware of that, I once talked to a telephone agent about the fees, I had my telephone bill in my hand, and I asked him what was certain fees for, and he could not tell me, with magic Jack. I pay 19 and change a year, unlimited calls, unlimited long distance, and for three years, I've been totally satisfied,I couldn't say that about my previous phone company.
photo
HUFFPOST SUPER USER
ur2nutty4me
10:34 PM on 05/12/2012
Ya right...Wait till you see what you pay for that over engineered piece of junk 40 miles per gallon nightmare along with the 1800 dollar extended warranty. Talk about a industry totally ripping off the public................
11:18 PM on 05/12/2012
What do you suggest?
HUFFPOST SUPER USER
Stacy M
12:52 AM on 05/12/2012
Glad to hear T-mobile is hurting. Serves them right for putting KEY LOGGING SPYWARE on their smart phones!
12:40 AM on 05/12/2012
www.callrow.com I pay about $10 every two to three months. Beat that price lol.
10:44 PM on 05/11/2012
I dumped my Cell(Sprint) after contract ended, been a Sprint customer for 15 years..Now I just use pre paid..Only use Cell for importand in and out calls, no chit chat stuff, now only pay about 15 bucks a month( VS) 65.
photo
HUFFPOST SUPER USER
Ramon Noches
Retired Air Force
10:33 PM on 05/11/2012
The devil is most certainly in the details. If you do not read your statements, look at the fine print, I guarantee your phone service, credit card, bank, or whatever; will smack you with a bevy of hidden charges. While their antics are legal, they are not right and demonstrate the perversion by many companies that has crept into our financial arena. As the saying goes, let the buyer beware and it is probably just as true today as it was back in the days before any regulation. It is almost criminal activity protected by laws probably not many of us had a part in making or any opportunity to influence.
10:10 PM on 05/11/2012
Anyone notice how your phone bill is about the same as your car payment! A CAR PAYMENT or a stupid phone that will be junk in 6 months .
photo
HUFFPOST SUPER USER
a gringo
Revisionist history is easier than research
10:07 PM on 05/11/2012
Having worked in the industry for several years I can tell you that contracts exist only because we want the newest phones at a cheap price. Most other countries use the pay as you go model and likewise pay higher costs for newer and more functional handsets.

While alot of posters here dont use cell phones some of us have skipped the home phones and only use cellular. Jsut like you made your choice so did we. Contracts aren't the issue as much as customers not bothering to read and understand that if you get a 500.00 phone for 100.00 then you have to use it for 2 years on that service. Stop whining about getting the best and newest and pony up full retail pricing. PErsonally Im glad I made the move out of cellular the other day since the customers are by far and away some of the most difficult consumers who pay not attention to what they sign up for.

PErsoanlly I dont mind contracts and like the steep discounts off the fully featured phones and will cotinue to do that as needed. At least I go into it knowing what I committed too.