Huffpost Business

Seven Airlines Americans Love

Posted: Updated:
Print Article

Evidently, some airlines are actually enjoyable.

Despite a few public relations disasters over the past year, American Airlines and JetBlue ranked among those airlines with the highest levels of customer satisfaction, according to the latest American Customer Satisfaction Index for airlines. The survey interviews roughly 70,000 customers annually to determine the companies Americans most prefer.

Last year's favorite, Southwest Airlines, fell out of the top spot despite enjoying its 39th straight year of profitablilty, Slate reports. Taking its place is newcomer to the ACSI, JetBlue, which has been praised for its customer satisfaction for eight consecutive years by J.D. Power and Associates.

JetBlue made headlines this year for negative reasons too, after pilot Clayton Osbon flew into a rage while flying in March, "yelling about September 11th, Iraq, Iran, Afghanistan, al-Qaida and terrorists," according to a lawsuit filed against JetBlue. The episode came just weeks after a flight attendant on an American Airlines flight made a similar rant about the plane crashing.

The episode isn’t the airline’s biggest problem, however. Currently in bankruptcy, American Airlines may soon be bought out by U.S. Airways, according to 24/7 Wall St.

Here are America's favorite airlines:

America's Favorite Airlines
of
Share
Tweet
Advertisement
Share this
close
Current Slide

Around the Web

AIRTRAX | The Airline Customer Satisfaction Survey

Airlines - The American Customer Satisfaction Index

Airlines still score low in customer satisfaction - Transportation News ...

Airline customer satisfaction down; Alaska and JetBlue top rankings ...

Satisfaction Survey: Airlines, Fast-Food Joints Less Despised

Delta Customers to Benefit from New Employee Training ...

Airline customer satisfaction down; Alaska and JetBlue top rankings

Be cheap: Low-cost carriers beat traditional airlines in customer ...

Survey finds US airline customers a little happier, but not much

Airlines still score low in customer satisfaction