Amy Champlin simply wanted the classic Los Angeles experience: to gawk at movie stars' homes, the Hollywood Walk of Fame and the Sunset Strip from the comfort of a tour bus.

What she got instead was an eight-month ordeal to get a reservation, a six-hour wait for a tour that never took off and a part in a federal lawsuit. The glitch: Starline Tours couldn't provide a working wheelchair-accessible bus for Champlin and her group, who were in town for a National Ataxia Foundation meeting.

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