Hell hath no fury like a customer scorned.
We've all been there: that hour-long phone call with a customer service rep that concluded only with a dropped call; that assembly-required bookshelf that came packaged without the necessary nuts and bolts; that time your cable provider left you without Internet for weeks on end. Poor customer service can drive us all mad.
What kind of power do you, the consumer, have when it comes to retaliation? A quick tweet or blog post about a bad experience can get a company's attention. But some customers find even more stinging ways to get revenge for a bad customer service experience.
Here are the 10 craziest tales of customers retaliating against poor service:
Turn Your Car Into A Negative Ad
A <a href="http://www.reddit.com/r/pics/comments/xqc6h/i_love_it_when_people_take_shit_into_their_own/" target="_hplink">Reddit user</a> launched a negative ad campaign on his car after he claimed a car dealership <a href="http://now.msn.com/vehicle-has-signs-on-it-claiming-car-dealer-that-sold-it-is-a-liar" target="_hplink">bilked him</a> out of $9,000.
Jump Out Of A Moving Plane
An Air Asia passenger caused quite a panic after he <a href="http://www.huffingtonpost.com/2012/08/06/air-asia-passenger-causes-panic-leaps-from-plane_n_1746430.html" target="_hplink">opened an emergency exit and jumped out of a taxiing aircraft</a>. According to reports, the flight had been delayed an hour when the passenger, only identified as Chong, bolted toward the exit. Subsequently, the flight was delayed along with other outgoing flights.
Cause A Social Media Stir
When Netflix tried to instill its second price hike in 8 months, angry customers <a href="https://www.facebook.com/netflix/posts/10150234431168870" target="_hplink">flocked to social media</a> to unleash their fury over the pricing plan changes. The company didn't revoke the price hike, and more than <a href="http://www.huffingtonpost.com/2011/12/22/netflix-price-hike_n_1166148.html" target="_hplink">800,000 Netflix customers jumped ship</a> as a result.
Foreclose On A Bank
Warren Nyerges and his attorney <a href="http://moneyland.time.com/2011/06/06/homeowner-forecloses-on-bank-of-america-yes-you-heard-that-right/" target="_hplink">served a local Bank of America branch with a foreclosure order</a> for failing to pay Nyerges' legal fees after a botched foreclosure proceeding. Eventually, the bank wrote a check for $5,772.88 to satisfy Nyerges' request.
Do Your Research
Dick Bove, a well-known bank analyst, <a href="http://www.huffingtonpost.com/2012/07/26/dick-bove-wells-fargo_n_1703840.html" target="_hplink">blasted Wells Fargo</a> in a <a href="http://dealbreaker.com/uploads/2012/07/WFC072312-Service.pdf" target="_hplink">well-researched analyst note</a> after the bank botched his personal account with extra fees, screwed up his mortgage refinancing and gave him horrible customer service.
Take It To The Press
Taylor McKinley <a href="http://www.huffingtonpost.com/2012/02/23/bank-fee-fifth-third-bank_n_1297200.html" target="_hplink">told The Huffington Post</a> his tale of bank account he thought was was closed that ended up racking up $438.35 in fees. After HuffPost contacted Fifth Third Bank to verify the bank's policies, it reversed the fees it had charged McKinley.
Create A Change.org Petition
A disgruntled T-Mobile customer <a href="http://www.change.org/petitions/t-mobile-make-t-mobile-stop-their-bad-customer-service" target="_hplink">created a petition</a> on Change.org to protest the company's "bad customer service."
We're not sure <a href="http://www.youtube.com/watch?v=JBd0shBeMck&feature=player_detailpage" target="_hplink">what this dealership did</a> to make this customer so angry, but they are surely paying for it.
Commit Insurance Fraud
According to a study by Accenture, 55 percent of consumers say bad service from an insurance company is more likely to make them <a href="http://bucks.blogs.nytimes.com/2010/10/25/getting-revenge-against-your-insurance-company/" target="_hplink">commit fraud against the company</a>.
Create A Viral YouTube Video
While traveling with his band members in 2008, Dave Carroll witnessed United Airlines baggage handlers throwing his $3,500 Taylor guitar. The guitar ended up severely damaged, and Carroll pursued the airline for payment, which he was denied. As a result, Carroll wrote and produced three <a href="http://www.youtube.com/watch?v=5YGc4zOqozo" target="_hplink">YouTube music videos</a> about his poor experience that have netted over 14 million views. Carroll has since also <a href="http://www.davecarrollmusic.com/book/" target="_hplink">written a book</a>, embarked on a <a href="http://bigbreaksolutions.com/events/?utm_source=UnitedBreaksGuitarscom" target="_hplink">speaking tour</a> and created his own <a href="http://gripevine.com/" target="_hplink">customer gripe site</a>.