Comcast contract workers in Seattle are taking bad customer service to a whole new level.
Several residents in Seattle have complained that door-to-door cable service salesmen are making aggressive sales pitches that involve banging on doors, using threatening language and refusing to leave, King 5 News reported. Valerie Bauman felt so uneasy about the situation, she called the police.
“You don’t have any right to put somebody in a position where you feel unsafe and threatened in your own home,” Valerie Bauman told King 5.
She also turned to Twitter to share her experience:
Click here for King 5 News' full story.
Steve Kipp, Comcast's Region Vice President in Washington, apologized for the incident in a statement, according to King 5. "We are taking these complaints very seriously,” Kipp's statement read, but it's unclear how much Comcast can do to resolve the situation. The allegedly aggressive intruders were contract workers and not Comcast employees. Comcast therefore said the workers may be difficult to track down.
Comcast’s slip up aside, cable network companies have received a fair share of negative publicity in recent weeks. Star Trek actor Sir Patrick Stewart's experience with Time Warner Cable was so bad, he tweeted that he “lost the will to live.” Carol Scott, another Time Warner customer in Los Angeles, was outraged when she received a bill for watching 17 porn films in four days. Scott contested the $154.65 bill, claiming she never watched the films. The cable provider only agreed to refund her bill once the Los Angeles Times began investigating the story.
If you think your rights are being violated by your cable service provider, the Federal Trade Commission can help. Click here for a list of laws and acts established to protect you against aggressive salesmen, credit scams and more.
Here are just 10 crazy ways customers have retaliated against bad customer service:
Turn Your Car Into A Negative Ad
A <a href="http://www.reddit.com/r/pics/comments/xqc6h/i_love_it_when_people_take_shit_into_their_own/" target="_hplink">Reddit user</a> launched a negative ad campaign on his car after he claimed a car dealership <a href="http://now.msn.com/vehicle-has-signs-on-it-claiming-car-dealer-that-sold-it-is-a-liar" target="_hplink">bilked him</a> out of $9,000.
Jump Out Of A Moving Plane
An Air Asia passenger caused quite a panic after he <a href="http://www.huffingtonpost.com/2012/08/06/air-asia-passenger-causes-panic-leaps-from-plane_n_1746430.html" target="_hplink">opened an emergency exit and jumped out of a taxiing aircraft</a>. According to reports, the flight had been delayed an hour when the passenger, only identified as Chong, bolted toward the exit. Subsequently, the flight was delayed along with other outgoing flights.
Cause A Social Media Stir
When Netflix tried to instill its second price hike in 8 months, angry customers <a href="https://www.facebook.com/netflix/posts/10150234431168870" target="_hplink">flocked to social media</a> to unleash their fury over the pricing plan changes. The company didn't revoke the price hike, and more than <a href="http://www.huffingtonpost.com/2011/12/22/netflix-price-hike_n_1166148.html" target="_hplink">800,000 Netflix customers jumped ship</a> as a result.
Foreclose On A Bank
Warren Nyerges and his attorney <a href="http://moneyland.time.com/2011/06/06/homeowner-forecloses-on-bank-of-america-yes-you-heard-that-right/" target="_hplink">served a local Bank of America branch with a foreclosure order</a> for failing to pay Nyerges' legal fees after a botched foreclosure proceeding. Eventually, the bank wrote a check for $5,772.88 to satisfy Nyerges' request.
Do Your Research
Dick Bove, a well-known bank analyst, <a href="http://www.huffingtonpost.com/2012/07/26/dick-bove-wells-fargo_n_1703840.html" target="_hplink">blasted Wells Fargo</a> in a <a href="http://dealbreaker.com/uploads/2012/07/WFC072312-Service.pdf" target="_hplink">well-researched analyst note</a> after the bank botched his personal account with extra fees, screwed up his mortgage refinancing and gave him horrible customer service.
Take It To The Press
Taylor McKinley <a href="http://www.huffingtonpost.com/2012/02/23/bank-fee-fifth-third-bank_n_1297200.html" target="_hplink">told The Huffington Post</a> his tale of bank account he thought was was closed that ended up racking up $438.35 in fees. After HuffPost contacted Fifth Third Bank to verify the bank's policies, it reversed the fees it had charged McKinley.
Create A Change.org Petition
A disgruntled T-Mobile customer <a href="http://www.change.org/petitions/t-mobile-make-t-mobile-stop-their-bad-customer-service" target="_hplink">created a petition</a> on Change.org to protest the company's "bad customer service."
We're not sure <a href="http://www.youtube.com/watch?v=JBd0shBeMck&feature=player_detailpage" target="_hplink">what this dealership did</a> to make this customer so angry, but they are surely paying for it.
Commit Insurance Fraud
According to a study by Accenture, 55 percent of consumers say bad service from an insurance company is more likely to make them <a href="http://bucks.blogs.nytimes.com/2010/10/25/getting-revenge-against-your-insurance-company/" target="_hplink">commit fraud against the company</a>.
Create A Viral YouTube Video
While traveling with his band members in 2008, Dave Carroll witnessed United Airlines baggage handlers throwing his $3,500 Taylor guitar. The guitar ended up severely damaged, and Carroll pursued the airline for payment, which he was denied. As a result, Carroll wrote and produced three <a href="http://www.youtube.com/watch?v=5YGc4zOqozo" target="_hplink">YouTube music videos</a> about his poor experience that have netted over 14 million views. Carroll has since also <a href="http://www.davecarrollmusic.com/book/" target="_hplink">written a book</a>, embarked on a <a href="http://bigbreaksolutions.com/events/?utm_source=UnitedBreaksGuitarscom" target="_hplink">speaking tour</a> and created his own <a href="http://gripevine.com/" target="_hplink">customer gripe site</a>.