A gay couple was offered a refund at a Texas bowling alley on Sunday night after being told it was a family environment.

Alberto Lesmes and his partner, Chad Hemp, requested to be moved to a new lane at Main Event Entertainment in Plano because of technical problems, but after a child from a nearby group interfered with their game at the new lane, Hemp went to talk to the manager to request a second lane change, Lesmes told The Dallas Voice.

According to the account, Lesmes saw Hemp become upset and went to join the conversation. The manager allegedly asked if they were professional bowlers, and when the two men said "no," the manager told them the bowling alley was a family environment.

Lesmes told The Dallas Voice that the manager said, "My resolution is to refund your game and let you leave." The couple then left the entertainment center.

The newspaper published a second article one day after the original story, reporting that Main Event had sent a statement saying there was "no effort to discriminate" against Lesmes and Hemp.

"No one at the company was aware of their sexual orientation," Main Event CEO Charlie Keegan told The Huffington Post over the phone. "The couple wanted privacy and asked several times to relocate, and we did our best to relocate them but they were frustrated and unhappy."

Keegan went on to say the couple wanted a place to bowl "where there weren't any children," and it was then that the manager on duty had said it was "a family entertainment center" and that there was nothing more that could be done to accomodate them "except refund [their] money."

Keegan called the incident "a miscommunication" and noted that the company had "reached out to the couple to try to talk to them."

A spokeswoman for Main Event emailed a statement to HuffPost that said the company's "foremost concern is that all of our guests and staff are treated with dignity and respect ... regardless of sexual orientation, age, race, color, religion, or national origin." The statement continued, "We employ and cater to guests from all walks of life, including the LGBT community."

Main Event responded to comments about The Dallas Voice article on its Facebook page, saying it is conducting "a thorough investigation" of the incident and will provide an update soon.

Neither Lesmes or Hemp could be reached for comment.

Also on HuffPost:

Loading Slideshow...
  • Pregnant Barbie

    Barbie's <a href="http://www.amazon.com/Barbies-Friend-Midge-Pregnant-Tummy/dp/B0006M1ANI/ref=sr_1_1?ie=UTF8&qid=1355852020&sr=8-1&keywords=pregnant+barbie">pregnant friend Midge</a> was pulled from Walmart shelves <a href="http://blogs.static.mentalfloss.com/blogs/archives/34728.html">after customers complained</a>. This item is still banned from Walmart stores.

  • Prince's Album

    <a href="http://blogs.static.mentalfloss.com/blogs/archives/34728.html">Walmart banned</a> Prince's 1988 album <a href="http://www.amazon.com/Lovesexy-Explicit/dp/B002C7GBQG/ref=sr_1_2?ie=UTF8&qid=1355852260&sr=8-2&keywords=lovesexy">Lovesexy</a> because of the album's cover. This CD is currently not sold in Walmart stores.

  • The Morning After Pill

    Walmart <a href="http://www.businessinsider.com/12-goods-that-make-walmarts-blacklist-2010-10?op=1">refused to sell the morning-after pill</a> between the years 1999 and 2006, until <a href="http://www.cbsnews.com/stories/2006/03/03/health/main1369355.shtml">a lawsuit </a>forced them to sell the drug, and it is sold in Walmart stores today.

  • America: The Book

    Walmart said <a href="http://www.amazon.com/Daily-Show-Stewart-Presents-America/dp/B0047PBRJW/ref=sr_1_11?s=books&ie=UTF8&qid=1355854859&sr=1-11&keywords=jon+stewart+america">The Daily Show's book </a>was banned because of its photoshopped naked<a href="http://usatoday30.usatoday.com/life/books/news/2004-10-19-stewart-book_x.htm"> pictures of Supreme Court Justices</a>. The book is currently not sold in Walmart stores.

  • Al Snow Action Figure

    <a href="http://www.amazon.com/WWE-Classic-Superstar-Collector-Series/dp/B0014P16HG/ref=sr_1_2?ie=UTF8&qid=1355855045&sr=8-2&keywords=al+snow">This action figure</a> was banned after two professors at Georgia’s Kennesaw State University complained that the mannequin head<a href="http://blogs.static.mentalfloss.com/blogs/archives/34728.html"> the character and action figure carry</a> around promotes violence against women. This item is not currently sold at Walmart.

  • Marilyn Manson

    All of Marilyn Manson's music and DVDs are <a href="http://xfinity.comcast.net/slideshow/news-bannedfromwalmart/11/">banned from Walmart</a>. Marilyn Manson's music is still banned from Walmart stores today.

  • Racy Men's Magazines

    Walmart does not carry what it calls "lad mags" or <a href="http://xfinity.comcast.net/slideshow/news-bannedfromwalmart/11/">racy men's magazines</a> like FHM, Maxim, and Stuff. This ban is still in effect today.

  • Sheryl Crow's Debut Album

    Walmart banned <a href="http://www.amazon.com/Sheryl-Crow/dp/B000002G62/ref=sr_1_8?ie=UTF8&qid=1355858011&sr=8-8&keywords=sheryl+crow">this album</a> because one song on the CD <a href="http://www.eonline.com/news/33553/wal-mart-bans-sheryl-crow-s-next-album">contained the following lyrics</a>: "Watch out sister/Watch out brother/Watch our children as they kill each other/with a gun they bought at the Walmart discount stores." This CD is not currently sold in Walmart stores.

  • Uncovered: The Whole Truth About The Iraq War

    Walmart <a href="http://www.alternet.org/story/24069/the_wal-mart_thought_police">refuses to carry</a> this <a href="http://www.amazon.com/Uncovered-Whole-Truth-About-Iraq/dp/B0001IXT36/ref=sr_1_1?ie=UTF8&qid=1355858320&sr=8-1&keywords=uncovered+whole+truth+iraq">documentary</a> about the Iraq War in its stores. However, the DVD is currently available for purchase on Walmart's website.

  • George Carlin's Book

    Walmart deemed <a href="http://www.amazon.com/Jesus-Bring-Chops-George-Carlin/dp/B004SUZ72E/ref=sr_1_3?s=books&ie=UTF8&qid=1355858439&sr=1-3&keywords=george+carlin+jesus">this book </a>to be<a href="http://money.cnn.com/2004/10/28/news/newsmakers/walmart_carlin/"> too provocative to sell</a>. However, the book is currently available for purchase on Walmart's website.

  • Goo Goo Dolls Album

    <a href="http://www.amazon.com/A-Boy-Named-Goo-Dolls/dp/B000002MUE/ref=sr_1_1?ie=UTF8&qid=1355858670&sr=8-1&keywords=a+boy+names+goo">This album</a> was banned <a href="http://www.alternet.org/story/24069/the_wal-mart_thought_police">because of its cover art</a>. This CD is not currently for sale at Walmart.

  • Green Day's Album

    This <a href="http://www.amazon.com/21st-Century-Breakdown-Green-Day/dp/B001SAQVDQ/ref=sr_1_1?ie=UTF8&qid=1355862288&sr=8-1&keywords=21st+century+breakdown">Green Day album</a> was banned because the band<a href="http://www.huffingtonpost.com/2009/05/21/green-day-vs-walmart_n_206225.html"> refused to edit their lyrics</a>. The CD is still not available for sale at Walmart.