The last few years haven't been easy for book lovers in the college town of Ann Arbor, Mich. Not only did they lose Borders Books' flagship store, which closed when the company went out of business in 2011, but they've also suffered the departure of the campus retailer Michigan Book & Supply and the Shaman Drum bookstore. Fortunately, there's a happy twist to this sad tale; a new independent bookstore will soon be opening its doors near the University of Michigan in the city's downtown.
The new shop, Literati Bookstore, is the work of Hilary Lowe and Michael Gustafson, an engaged couple who relocated from Brooklyn last year to live out their dreams of being bookstore proprietors. Lowe, a former sales representative for Simon & Schuster, grew up in Ann Arbor. Gustafson is a freelance sports writer, video producer and aspiring novelist with family ties to the area.
Literati will be located at 124 East Washington St., in a bi-level 2,600 sq. ft. building that once served as the campaign headquarters for Michigan Gov. Rick Snyder. Gustafson envisions it becoming a downtown community center for book lovers.
"We want to offer the whimsy and personal connection that Amazon algorithms cannot," he told The Huffington Post in an email.
The couple will program a "robust" store events schedule that they hope will connect authors with the city's bustling cultural community. Although Ann Arbor's downtown currently boasts a number of used and specialty bookshops, Lowe and Gustafson hope to fill a niche by establishing a more generalized type of bookstore that covers a broad range of subjects.
"When we saw the potential market opportunity to open a bookstore in downtown Ann Arbor, we jumped at the chance," he said. "Hilary put in her notice at Simon & Schuster, we packed up our U-Haul and our three cats, and we moved. That was last August. We spent about six months here without a signed lease. Then we finally signed the lease in January, and it’s been a whirlwind since."
Right now, the space is still under construction, but the couple hopes to have it open for business later this month. Before the owners can do that, though, they'll have stock the store's shelves with thousands of books. It's a collection they've assembled with help of John Tewsley, a former Borders Books' buyer, who they hired to provide suggestions for nonfiction subjects like history, politics and current events. Literati's owners hope to staff the store with a number of former Borders' employees like Tewsley.
"We are still going through the hiring process, but we have interviewed some fantastic candidates for positions, and there will definitely be a few Borders people in Literati. We couldn’t be more thrilled to have their wide expertise."
Gustafson said they'll be posting the bookstore's opening day soon on the shop's Facebook page. Once they do that, based on the reaction he and his fiancee have been receiving so far, it seems like they shouldn't have any problem getting people in the door.
"The response has been overwhelming, in a good way. As soon as we signed the lease, word spread around Ann Arbor like wildfire," he said. "People peek in our windows and wave. Sometimes people take their picture outside our windows. It’s been incredible."
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By focusing on a particular theme and not straying from it, the<a href="http://web.mit.edu/bookstore/www/" target="_hplink"> MIT Press Bookstore</a> has a fanatical following. "I spent a few hours here and I was amazed. Literally, every book here is an idea. I found so many interesting books that I had to write down all the titles. They have books published by the MIT Press, but also titles from other academic publishers. Whoever curates the selection is outstanding." -- Yelp review by Terri Y.
Have a beautiful space
Not everyone can be the Ateneo bookstore <a href="http://argentinastravel.com/268/el-ateneo-in-buenos-aires-a-bookstore-to-end-all-bookstores/" target="_hplink">in a former theater in Buenos Aires</a>, (though Tattered Cover in Colorado <a href="http://www.tatteredcover.com/colfax-avenue-theater-ideas" target="_hplink">has its own take</a> on the former-theater vibe) but the more you create a space that people want to see inside, and stay inside, the more custom you'll have.
Membership clubs, <a href="http://www.skylightbooks.com/friends-benefits-membership-club" target="_hplink">such as that of Skylight Books</a>, make people feel connected, engages them more with what you're doing, and provides some much-needed cash up front. Member discounts also encourage local shopping, not super shipping.
Have an entertaining social media presence
Social media can engage people from around the world - and get them visiting when they're in town.
Offer more than basic coffee
If you have a coffee shop, make it more than another generic chain, but a destination in itself. <a href="http://www.colophoncafe.com/" target="_hplink">Colophon Cafe</a> inside <a href="http://villagebooks.com/" target="_hplink">Village Books</a> in Fairhaven, WA is a local favorite for people who want a great, healthy meal. That it's within and overlapping with the bookstore is a win-win for everyone.
Host unusual events
Readings? How staid. Why not host weird parties, music, celebrations, costume competitions, fan nights centered around books? That's what <a href="http://www.brooklinebooksmith.com/" target="_hplink">Brookline Booksmith</a> did for <a href="http://huff.to/Nck7I7" target="_hplink">the paperback launch of "The Night Circus,"</a> with themed food, decorations, costumes, a tarot card reader, a live band and dancers, and a fun and lively author Q+A. Readers who were there won't forget it in a hurry (and neither will we).
Show what good value print can be
Witness what <a href="http://www.strandbooks.com/" target="_hplink">Strand Bookstore</a> puts on its remaindered titles. Print, it's time to fight back.
Sell old books alongside new ones
The Travel Bookshop in London became famous for putting really old books about travel destinations alongside new ones - you go in for a Lonely Planet, you come out with a first edition of TE Lawrence's thoughts on the Middle East.
Feature other printed media alongside books
St Mark's Bookshop in New York has an unrivaled collection of incredible independent magazines alongside its book selection, creating a great cross pollination of print.
Don't ban cell phones
Some bookstores have a 'no smartphone usage' policy. 'No rude talking on cell phones' is one thing, but 'no looking things up on Amazon' will only succeed in making people feel badly about the store. If they really want to buy a book on Amazon that they've looked at in your store, you won't stop them. Giving them a negative association with your store means they'll not only do it again - but probably not come back.
Bundle books, movies and music together
The new Hunger Games movie DVD comes in a variety of special-edition box sets with free pendants, backpacks, jewelry - but not the book. Yet as <a href="http://www.smalldemons.com" target="_hplink">Small Demons</a> demonstrates, books are connected to other cultural objects in myriad ways. Why not make those visible and offer special themed bundles?
Establish an ongoing relationship with well-known local creatives
You don't have to wait until local names have a book out, so you can organize a signing. Identify peoples' favorite local authors, designers, creatives with cult audiences, and work with them to make special book jackets, bookmarks, posters, or other exclusive book-themed items. They could run bimonthly events or a one-off class. They'll love supporting their local store, and you'll get new products and increased local interest from another fan base.
Curate a themed noticeboard
We don't know if it's still there, but the travel bookstore Altair in Barcelona used to have an incredible feature: a noticeboard for people looking for travel partners. People would pass by and read to see where people were going, what adventures they could dream about joining - and maybe which journeys they might just make their own.
Bookstore, Library partnerships
<a href="http://articles.boston.com/2012-02-28/arts/31103366_1_picture-books-latest-book-bookstores" target="_hplink">Bookstores are opening inside libraries</a>. Why shouldn't both team up and find ways to celebrate reading together?
It sounds ridiculous, but if people have your name on their keychain, they'll see it and touch it every day, and remember you're there. Make them free with memberships or sell them at cost - consider it a piece of effective guerrilla marketing. But you have to make them good enough (and small enough) for people to want to use! <em>Image from <a href="http://www.cafepress.com/+i_like_books_aluminum_photo_keychain,641892299" target="_hplink">LabelMakers on Cafepress.com</a></em>
Make a nonprofit
<a href="http://www.keplers2020.com/" target="_hplink">Kepler's</a> is hiving off its community features into a new non-profit, giving it greater flexibility and financial advantages.
Host other events
Bookstores have already been the venue for <a href="http://www.chelseagreen.com/content/our-green-partner-matter-bookstore-screening-collapse/" target="_hplink">screenings</a>, private parties, <a href="http://www.bookpatrol.net/2012/06/bookstore-wedding.html#.UCRJ-GOe7DU" target="_hplink">weddings</a>, <a href="http://revolutionbooksla.blogspot.com/2011/04/join-us-volunteers-mtg-damian-garcia_16.html" target="_hplink">commemorations</a>. Why not host read ins, book speed dating, geekouts and more? It certainly helps if you have a space <a href="http://www.powerhousearena.com/about/" target="_hplink">like Powerhouse Books</a>...
Book Clubs are all well and good, but why not further people's reading and knowledge in other ways? Politics & Prose in Washington, DC offers <a href="http://www.politics-prose.com/classes/classes" target="_hplink">a fantastic series of classes</a> to its patrons.
Create a group of small, non-competing booksellers around the country, and together pool resources to make something amazing that can only be sold in your stores (and not on your websites). For instance, what would happen if 15 booksellers all put in $1,000, and paid Neil Gaiman or Gillian Flynn or E.L. James to write an exclusive short story, printed on an Espresso Machine in one of the network's stores, and distributed between them? <em>Image from <a href="http://ibooknet.com" target="_hplink">ibooknet.com</a></em>
Do literary-themed stunts
Book Soup has <a href="http://en.wikipedia.org/wiki/Book_Soup" target="_hplink">gained a reputation</a> for unexpected yet intelligent headline-grabbing stunts, including against Paris Hilton and Margaret Thatcher. The resultant sales and publicity did them no harm whatsoever.
Sell other, high-quality book-themed products
Take a leaf from<a href="http://www.stlbooks.com/shirts.php" target="_hplink"> STL Books</a>, erm, book, and track down decent literary-themed suppliers such as Out of Print Clothing.
Increase your presence and help get cutting-edge work out into the world, while potentially creating a new revenue stream. City Lights in San Francisco <a href="http://www.citylights.com/publishing/" target="_hplink">has been doing that since 1955.</a> Or you can save out-of-print titles, <a href="http://www.kickstarter.com/projects/singularityco/singularity-and-co" target="_hplink">as Singularity & Co is working to do.</a>
<a href="http://www.ondemandbooks.com/" target="_hplink">Espresso Book Machines</a> are starting to appear in bookstores - such as<a href="http://www.harvard.com/clubs_services/books_on_demand/" target="_hplink"> this one in Harvard's bookstore</a> - offering print-on-demand titles from a vast database. But the machine isn't enough - you also need to help people understand how and why they should use it, such as making short story-compilations for the beach or for flights.
Encourage local self publishing
It's one thing to have a printer, but with great expertise in reading and local affairs, why not help local writers self publish, and then sell their books in a section of the store? McNally Jackson in New York offers <a href="http://www.mcnallyjackson.com/self-publishing" target="_hplink">a range of self-publishing services</a> to its clientele, who then get the added thrill of printing off and selling copies in their favorite local bookstore.
Invite guest community curators
Having art on the walls is one thing, as <a href="http://www.fantagraphics.com/" target="_hplink">Fantagraphics</a> does extremely effectively, but why not invite local guest curators from your community to fill a corner of your store with different objects, books from the store, artwork and personal possessions to tell a story they think is important? Each time, they'll bring in friends and family, expanding your audience and adding something new to the local atmosphere.
Team up with other local brands
For a local bookstore to thrive, it needs to be an essential part of the community - and that includes the community of vendors as well as consumers. So why not team up with local brewers, like <a href="http://www.thespottydog.com/blog/?page_id=19" target="_hplink">The Spotty Dog in Hudson, NY</a>? You could offer poetry for their beer labels, introduce literary-themed screenings at the local arthouse cinema, donate books to your local coffee shop's reading corner... and encourage them to come into the store and recommend books as well.
Make your staff a feature of the store
Staff recommendations - like this nicely designed example from <a href="http://www.politics-prose.com/" target="_hplink">Politics & Prose</a> - are great, but why stop there? Why not let each staff member make a small booklet of their top books, or include special "Jane recommended this. Here's others she thinks you might like" bookmarks inside certain purchases? Knowledgeable and friendly bookstore employees are one of the key benefits of real-world bookstores. Use them wisely.
Amazon isn't the only company who can sell online. The website <a href="http://www.indiebound.org/google-ebooks" target="_hplink">IndieBound</a> can help you find books sold digitally in a way that your local indie bookstore will get a cut from the sale; they also have <a href="http://itunes.apple.com/us/app/indiebound-reader/id487304338?mt=8" target="_hplink">their own iOS reading app. </a> And why not offer value Amazon can't? Signed copies, extra presents, surprise packages, reading guides... enhance the reading experience and customers will love you for it.