Esther Koslow started volunteering at New York City Animal Care and Control's Manhattan shelter in June 2006. Koslow, who lives on the Upper West Side, spent much of her time at the city-sponsored facility in East Harlem, writing brief biographies and taking photos of the cats and dogs there to help get them adopted.
She hasn't worked there in four years. In 2009, the organization got a new executive director, one of 11 to take the position since 1995. Koslow saw management becoming less receptive to volunteers' input on shelter practices, and decided it was time to move on.