In some unknown warehouse presumably sits a pile of millions of beautiful, unused Surface RTs, the tablet computer that was supposed to resurrect Microsoft. Late Thursday, the company revealed for the first time that it has failed to entice many people to buy the product, and the software maker made an unexpected, $900 million writeoff on its unsold Surface inventory. The losses don't end there: On Friday morning, Microsoft shed $30 billion in value after its stock tumbled 10 percent.
According to one calculation, that loss translates to nearly 6 million sleek and rather stunning machines that consumers have decided they don't care to own. No matter how the math works out -- the company would not provide exact sales numbers -- that heap of Surfaces just burned a nearly $1 billion hole in Microsoft's pocket.
The irony of the Surface debacle is that Microsoft actually managed to design a product that many reviewers admired, but it failed anyway -- underscoring the degree to which this once-dominant technology company appears to be past its moment. Good, bad or mediocre, the Surface was apparently doomed on arrival because that arrival was way too late, with the market already claimed by Apple’s wildly popular iPad.
How did such a powerful company manage to engineer such a colossal loser?
A number of factors conspired -- each the result of a miscalculation from the company executives, which probably explains why CEO Steve Ballmer reshuffled leadership in Redmond and put one person, Julie Larson-Green, in charge of all hardware. Let's break down a few numbers on why this tablet bombed so badly:
- 30 months, or the amount of time between the release of Apple's first iPad and that of the Microsoft Surface. That, apparently, was all the time Apple needed to extend its walled-off ecosystem of apps and music to tablets. Had Microsoft foreseen that the world was ready to use slabs of glass as computers -- and having made an ahead-of-its-time tablet in the early 2000s, it should have -- it could have beat Apple to the punch.
- $100, or the difference between the cheapest full-sized iPad and the cheapest Surface RT (with cover) when it first arrived. Say you're the sort of luddite who hadn't gotten around to buying an iPad, and had to choose between it and the Surface. Advantage still goes to Apple if you own an iPhone with a bevy of purchased apps or own an iTunes account full of purchased songs. Microsoft could have still swayed that customer with a lower price point -- but decided that its tablet should be significantly more expensive. It took until this month for Microsoft to finally lower prices and undercut the iPad.
- 20 stores, or the number of physical retail locations Microsoft had open when it first announced the Surface. Taking a major cue from Apple, Microsoft now has a retail strategy of opening Microsoft-branded stores. Initially, the stores were going to be the only physical place where you could buy a Microsoft-branded tablet. But Business Insider counted only 20 Microsoft stores after the Surface was first announced. Even though the tablet could be ordered online, people often want to feel and test out something in real life before putting down hundreds of dollars to buy it.
Leaks suggest that Microsoft is expected to sell its second line of Surfaces within the year. Microsoft is one of the few companies rich enough to blow nearly a billion dollars selling a product and continue full-steam doing the same thing -- which, it should be noted, is some people's definition of insanity. Get ready to watch, GIF-like, Microsoft stumble again.
Or maybe not. As Yahoo News' Jason Gilbert points out, there was considerable excitement for the Surface when it was previewed at a hush-hush media event last year. When it finally went on sale, there were swarms at Microsoft Stores -- as if it was made by Apple! Reviews were mixed, but certainly not bad enough to scare away diehard Microsoft fans.
Even if sales didn't meet that stir, the hype showed a pent-up desire for a tablet that doesn't run on software made by Apple or Google. Microsoft is hoping the same thing is true of smartphones, and is having more success is that category. Windows Phones have edged out BlackBerry as the No. 3 operating system.
Earlier on HuffPost:
'It Is Undercooked'
<a href="http://gizmodo.com/5953866/microsoft-surface-rt-review-this-is-technological-heartbreak">Gizmodo's Sam Biddle</a> had plenty to praise for the Surface RT -- for its design, its version of Internet Explorer -- before listing a litany of flaws and recommending not buying it. Wrote Biddle: <blockquote>We're not there yet. Surface is a fantastic promise, and holds fantastic potential. But while potential is worth your attention, it's not worth your paycheck. Surface RT gets so many things right, and pulls so many good things together into one package. But it is undercooked.</blockquote>
'Yes, You Can Use It As Your Only Computer'
Like Biddle, <a href="http://www.wired.com/reviews/2012/10/microsoft-surface/">Wired's Mat Honan</a> complained about typing difficulties and lack of apps, but overall was pleased. <blockquote>Yes, you can use it as your only computer. I would never have made that claim about an iPad or Android tablet. But if you only need to live in Microsoft Office and the web and e-mail, and use your computer for media consumption, you’ll do great with this. I used it as my primary computer for several days. There were applications I missed, and I would never want it to be my only computer (the keyboard and screen are just too small) but it worked. I was fine.</blockquote>
'A Brilliantly Conceived Machine Whose Hardware Will Take Your Breath away — But Whose Software Will Take Away Your Patience'
<a href="http://www.nytimes.com/2012/10/24/technology/personaltech/microsoft-unveils-the-surface-its-first-tablet-review.html?pagewanted=all&_r=2&">The New York Times' David Pogue</a> laments the "split personality" of the tablet: It's hardware is beautiful, it's software is heartbreaking. "In time, maybe the Windows RT apps will come. Maybe the snags will get fixed. Maybe people will solve the superimposed puzzle of Windows RT and Windows 8," Pogue writes hopefully. "Until then, the Surface is a brilliantly conceived machine whose hardware will take your breath away — but whose software will take away your patience."
'A Slate Upon Which You Can Get Some Serious Work Done'
<a href="http://www.engadget.com/2012/10/23/microsoft-surface-rt-review/">Engadget's Tim Stevens</a> makes another distinction: Between those who want a tablet to create or to consumer. The former, he says, will want to look closely at the Surface RT. From Stevens' review: <blockquote>The Microsoft Surface with Windows RT's $499 starting MSRP means those thinking about making the investment here will be carefully cross-shopping against same-priced offerings from Apple, ASUS and others. Where does this one rate? Very well -- but very differently. While those devices are primarily targeted at content-hungry consumers, the Surface is a slate upon which you can get some serious work done, and do so comfortably. You can't always say that of the competition.</blockquote>
'Surface RT Isn’t A Tablet'
Ultimately concluding that consumers should wait out this generation of Surfaces until Microsoft does some improvements, <a href="http://techcrunch.com/2012/10/23/microsoft-surface-rt-review/">TechCrunch's Matt Burns</a> argues that this really isn't a tablet: "It’s not a legitimate alternative to the iPad or Galaxy Note 10.1. That’s not a bad thing," he says. "With the Touch Covers, the Surface RT is a fine alternative to a laptop, offering a slightly limited Windows experience in a small, versatile form. Just don’t call it an iPad killer."
'Surface Is The Most Flexible Tablet I've Ever Used'
<a href="http://www.anandtech.com/show/6385/microsoft-surface-review/12">Tech blogger Anand Shimpi</a> called the tablet "recommendable" in a generally positive review. He writes thus: <blockquote>Surface is the most flexible tablet I've ever used. Through two seemingly simple additions to the design (but incredibly complex to actually develop and implement), Microsoft took a tablet and turned it into something much more. If you're frustrated by productivity limits of currently available tablets, Surface really seems to be the right formula for a solution. </blockquote>
'It May Give You The Productivity Some Miss In Other Tablets'
<a href="http://online.wsj.com/article/SB10001424052970204425904578074752984926268.html?mod=djemptech_t">The Wall Street Journal's Walter S. Mossberg </a>argues that if you can look past the flaws (mediocre battery life, poor app selection) buyers who want productivity out of their tablets should consider the Surface RT. "Microsoft's Surface is a tablet with some pluses: the major Office apps and nice, optional keyboards," he writes. "If you can live with its tiny number of third-party apps, and somewhat disappointing battery life, it may give you the productivity some miss in other tablets."