Seventeen years ago, James Barnard was 11 years old and living in the village of Scamblesby, Lincolnshire in the U.K. Upon purchasing a pack of Polo mints, which are made by Nestlé, Barnard discovered that one was colored green -- a sign that he'd won £10 ($15.57) in a contest the brand was running called "The Golden Polo."

Barnard mailed the mint to Nestlé, as directed, and patiently awaited the arrival of his prize. But his £10 never showed up, and Barnard forgot about the contest entirely. Until recently, that is.

In early August, Barnard mailed a scathing (and hilarious) email to Nestlé lamenting the company's oversight, which he posted to Reddit:

Ten pounds of entertainment to an 11-year-old boy is utterly priceless. You robbed me of a chain of countless childhood experiences, that ultimately could have led to a successful career in French film, or seen me develop the Mario franchise to global domination. Careers worth tens of millions of pounds.

Instead you left me with a subconscious feeling of loss; a void in my life, like the void in the centre of your sweet.

Fortunately for Barnard and Reddit readers, Nestlé delivered. Literally. The company responded with a thoughtful letter and a check for £10, plus a little something extra.

"We appreciate that it may not give you the excitement that it would have given you as an 11 year old child, which is why we're also sending you some Polo mints as gesture of goodwill," read the note by Daniel Sanderson, a Nestlé executive working in consumer services.

We suppose it pays to complain. Barnard clearly agrees. "I complained to a cinema the other day as an escalator we were on broke mid-descent," he wrote in the comments. "Got 4 free cinema tickets! I'm quitting my job."

Read the entire exchange between Barnard and Nestlé in the gallery below. (Click the above right icon for full resolution.)

Also on HuffPost:

Loading Slideshow...
  • Mexico: Lucas Salsagheti Gusanos Sandia

    <a href="" target="_blank">Salsagheti</a> are spicy watermelon strings, that you top with a packet of tamarind sauce. Weird on, Mexico.

  • Japan: Botan Rice Candy

    Okay, as Japanese candies go, <a href="" target="_blank">Botan Rice Candy</a> isn't terribly weird. But it does have an edible rice paper wrapper (which is still wrapped inside a plastic wrapper as well, so we've never really understood the point).

  • England: Barratt Shrimps & Bananas

    Try as we might, we cannot figure out what <a href="" target="_blank">Shrimps & Bananas</a> have to do with each other. Also, we've heard that the shrimp are actually raspberry-flavored, so don't freak out TOO much.

  • Japan: High Concentrated Milk Candy

    We're going to let the Amazon description speak for itself: "<a href="" target="_blank">High concentrated taste of milk</a>. At last! A candy that's both healthy and tasty!"

  • Australia: Black And Gold Musk Flavoured Sticks

    We can't say that <a href="" target="_blank">Musk Flavoured Sticks</a> sound delicious, but we've been wrong before.

  • Japan: Akuma No Mi Devil Fruit Seed Gummy

    These appear to be melon soda flavored gummies, but if anyone can tell us why they are called <a href="" target="_blank">Devil Fruit Seed Gummy</a>, we would really appreciate it.

  • England: Black Jack Gum

    Okay, one of our editors really loves this gum, but you definitely have to love black licorice to love <a href="" target="_blank">Black Jack</a>.

  • Japan: Chocolate Every Burger

    <a href="" target="_blank">Chocolate Every Burgers</a> are only really strange because we now only expect gummy candy to impersonate fast food. These chocolate and cookie biscuits really look like tiny burgers.

  • China: Lightning Bugs Gummy Candy

    These <a href="" target="_blank">gummy lightning bugs</a> come with LED tongs, that make them light up when you grab ahold of them. Obviously we want these.

  • Spain: Limón Salt And Lemon Pop Rocks

    <a href="" target="_blank">Salty, lemony Pop Rocks</a>. We're intrigued. And afraid.

  • Japan: Morinaga Hi-Chew Durian

    Hi-Chew makes some of the most delicious, intensely fruit-flavored chews we've ever tasted -- which is why we're going to steer particularly clear of their <a href="" target="_blank">durian flavored chew</a>. We just know they'll nail the flavor.

  • Czech Republic: Orion Kočiči Jazyčky

    <a href="" target="_blank">Kočiči Jazyčky</a> is Czech for "Kitten Tongues." No seriously. These are chocolates, molded into the shape of kitten tongues. We don't even know anymore, you guys.

  • Popin' Cookin' Happy Sushi House

    The <a href="" target="_blank">Popin' Cookin' line by the Kracie company</a> makes some of the craziest candy we've ever seen. Each kit is an adventure in molecular candy gastronomy, as you magically mix powders and liquids, and <a href="" target="_blank">watch candy form before your eyes</a>. We're sure they're terrible for you, but they are amazing to watch people make.

  • Belgium: Satellite Wafers

    <a href="" target="_blank">Satellite wafers</a> (also sometimes called Flying Saucers) have a thin, rice-papery outside that melts in your mouth, revealing either candy beads or sour candy powder inside. These are so strange, but we can never stop eating them when they're around.

  • Japan: Salty Tomato Candy

    <a href="" target="_blank">Salty tomato candy</a>. As people who love salt, tomatoes and candy, we just have to say: no.

  • Malaysia: Victory Creamy Corn Candy

    From what we've heard about <a href="" target="_blank">Creamy Corn Candy</a>, it really, honestly tastes like sweet creamed corn. WHY DO WE WANT TO TRY IT?

  • Japan: Wasabi Kit Kat

    There are A LOT of Kit Kat flavors in Japan. We wish more of them would travel stateside, but one of the ones we're content to live without is definitely the <a href="" target="_blank">Wasabi Kit Kat</a>.

  • Japan: Genghis Khan Caramel (Lamb Flavor)

    Yeah, you heard that right. <a href="" target="_blank">Grilled lamb caramels</a>.

  • Japan: Toilet Candy

    <a href="" target="_blank">Foaming toilet candy</a>, to be more precise. Thank you, Japan. And yeah, this one required video.