Last week, Netflix customer service representative Mike Mears was elated to see a "Star Trek"-themed conversation between him and a subscriber go incredibly viral.

But that thrill was topped on Tuesday after the Trekkie met Captain Kirk himself.

During a TV interview to discuss the now-famous exchange, HLN surprised Mears by bringing on William Shatner, the actor who played the captain of the starship USS Enterprise in the original "Star Trek" series from the 1960s.

When Mears saw Shatner in the studio, it looked as if he might faint. "They told me in advance I'd be talking to a guy who has the Command presence," Shatner said. "I want to see it, Mike."

Shatner went on to order Mears around, like the captain he is. "Stand up straight. Chin out. I said chin out! There you go. Shoulder back. Look up high. Higher, higher. Now fall over backwards." Mears, of course, did as he was told.

HLN host Nischelle Turner asked Mears if he was trying to emulate Shatner in his conversation. "Maybe a little bit. A little bit," Mears admitted.

In an online chat conversation that was later posted on Reddit, Mears and a Netflix customer bantered like members of the "Star Trek" crew trying to fix the ship.

"I have a problem to report," the customer started.

"This is Cpt. Mike of the good ship Netflix, which member of the crew am I speaking with today?" Mears shot back.

When asked how his bosses at Netflix have reacted, Mears said, "They've just been congratulating me and thanking me for doing a good job."

Earlier on HuffPost:

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  • Don't Watch A Movie Without Rating It

    When you finish a show or movie on Netflix, the site requests that you give it between one and five stars, based on how much you enjoyed it. You're not being asked to rate that content for kicks, or so that you can later reminisce about how much you liked a certain film: Rather, Netflix has spent many years improving its recommendation engine, even offering a $1 million prize for anyone who could up the accuracy of Netflix recommendations by 10 percent. At this point, the Netflix recommendation engine is pretty darn accurate -- it takes into account your own ratings as well as the viewing habits of those similar to you. Basically, the more films you rate, the more you're likely to enjoy a Netflix recommendation. If you constantly find yourself frustrated that there's nothing on Netflix, take a half hour or so and knock out a few hundred ratings on the "Taste Profile" section of the site, and make sure you've filled in your genre preferences, too. Finally, if Netflix persists in recommending a title that you're just never going to watch -- for me, that would be "The Lincoln Lawyer" -- remember that you can click on the "Not Interested" button on any film's homepage and it will disappear from your recommendations page while simultaneously smartening up your future recs. (For an in-depth look at the Netflix recommendation engine, and how it works, I recommend this post on Netflix's official blog.)

  • Don't Fly Blind

    Leaning on Netflix's recommendations alone ensures that you'll discover some good flicks; if you're really committed to shaking all the leaves from the tree, however, you're going to need some backup artillery. There are several excellent extensions that you can add to your favorite browser to augment your Netflix experience and increase your chances of sniffing out a great new film. An extension like "Rotten Netflix," for example, inserts little Rotten Tomatoes scores beneath every movie poster on the website, so that you can instantly know how a movie fared with critics. Similarly, the "IMFlixDB" extension displays a movie's IMDB ranking on a white bar above the Netflix homepage and gives you quick access to that film's information page. The ever-prodigious members at Reddit use the wisdom of crowds, meanwhile, to constantly vote up streaming movies that you might otherwise miss. It's a super-active community with consistently high-quality recommendations: Check it out here.

  • Don't Let A Film Disappear

    Another Netflix specialty website is InstantWatcher, a clean website that allows for easier movie search than you'll find on the Netflix homepage. And while many outlets toast InstantWatcher for its quick and robust search functionality, we like it because it also lists the notable films that will disappear from Netflix Instant soon. There's even a Twitter feed that does nothing but tweet out the names of soon-to-be-expired Netflix movies. There is no worse feeling, in the whole entire world, than sitting down to watch a movie you've had in your Netflix queue only to discover that the movie has disappeared. Don't let it happen to you again.

  • Don't Be Afraid To Quit

    One of the really nice things about a Netflix subscription is that you pay month-by-month; it's not like a cell phone contract where you're locked in for two years and you have to pay an exorbitant fee if you want to get out early or cancel service. With Netflix, you can quit for one month and come back the next: Netflix will save your queue and ratings for up to two years so that if you do come back, you don't really have to start over. So, if you're taking a vacation, or studying for the LSATs, or going to prison, just cancel your account and save yourself the $8 for as long as you need. Or, if you are one of our Olympian Netflix bashers from above, go ahead and try life without the 'Flix for a month or two and see how you do. Your account information will be waiting for you when (or if) you return; and, hey, if you do, now you have plenty of new ways to find the excellent movies and TV shows you might have missed while in exile.