TRAVEL
02/07/2014 10:46 am ET Updated Feb 07, 2014

Discount Airlines Get Fewer Complaints, But It's Not Because They Have Better Service

ASSOCIATED PRESS

Airline passengers complain dramatically more about large airlines than they do about discounters, even when the actual quality of the carriers’ performance is similar, according to a new paper that examined traveler complaints to the federal government over a decade.

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