BUSINESS

Company Thinks It Has Answer For Lower Health Costs: Customer Service

03/29/2015 05:40 pm ET | Updated Mar 29, 2015
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Virginnia Schock seemed headed for a health crisis. She was 64 years old, had poorly controlled diabetes, a wound on her foot and a cast on her broken wrist. She didn’t drive, so getting to the people who could tend to her ailments was complicated and expensive. She had stopped taking her diabetes pills months before and was reluctant to use insulin; she was afraid of needles and was worried that a friend’s son, a drug addict, might use her syringes to inject them.

She was, however, able to make a phone call.

Read more on The New York Times

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