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The Pebble in the Shoe of the Communications Workers Strike Against Verizon

Posted: 08/11/11 06:31 PM ET

There are two ways to look at the Communications Workers of America (CWA) strike against Verizon, mirror images of each other. (The International Brotherhood of Electrical Workers also is striking, but CWA is the main labor voice.)

First: Why should the striking workers have it better than everyone else? Why should they get away with having paid-for health care and time off and all the other things that the company now wants to take away?

Second: Why don't other workers have it as good as the striking workers? Why don't other people have paid-for health care and time off and all the other things that Verizon now wants to take away?

Depending on how one looks at it, the strike could be seen as a last stand for a standard of living that's rapidly vanishing.

The political chattering classes like to make a big deal about the demise of the middle class in America, yet at the same time the government and business have done all they can to make sure that whatever middle class can struggle to survive doesn't interfere with the rights of corporations to make as much money as they can (and to contribute as much money as they can to political campaigns).

This is not the economy of the 1950s when unions were strong and the tax rates on the richest people were in the 70 percent range. Unions are decimated and demonized, tax rates on the wealthy and corporations are lower than ever, U.S. companies are busy shipping jobs overseas while sitting on big profits without having to hire U.S. workers or even try to bring the economy out of the doldrums.

Financially, the company is doing well, with more than $30 billion in profits over the last three years on which they have paid no taxes -- and even got $1 billion in tax benefits. So why Verizon going after the unions so that the company wants to do away with paid health care, cutting disability benefits, reducing sick days and holidays, to name just a few items on the bargaining table? Here's the union's list of Verizon management demands:


• Wages - both annual and progression increases will be tied to your yearly evaluation. If you receive a "Does Not Meet Position Requirements" you will not receive an increase.
• Eliminate Night and Saturday Differential
• Eliminate Sunday premium pay.
• Eliminate Double Time for hours past 49/week
• Eliminate all Overtime Caps.
• Eliminate city allowances.
• Create new job titles for the consumer and business call centers that would work on a commission-based wage schedule.
Pensions
• Eliminate pension accruals. For anyone currently on the payroll your pension will be frozen as of December 31, 2011 and after that, there will be no more pension plan.
• Eliminate the Pension Cash-Out option.
• Modify the 401(k) Plan and the CPS.
• Eliminate the Sickness Death Benefit.
Benefits
• Eliminate the current health care, prescription, dental, and vision plans and offer plans with high deductibles and contributions.
• Eliminate accident disability benefits.
• Cut in half the sickness disability benefits.
• Reduce sick time pay to 5 days per year for those members with 20 or more years; 4 days for those with 15-20 years; 3 days for those with 7-15 years; 2 days for those with 2-7 years; 0 days for those with less than 2 years.
• Reduce Paid Holidays to seven.
Job Security
• Eliminate the Job Security Provisions for all employees.
• Eliminate the Movement of Work Protection
• Eliminate the 35 mile transfer provision
• Eliminate provisions in Force Adjustment Plan
• Eliminate New Contracting Initiatives agreement - which would allow them to increase the level of contracting
Other
• Eliminate the Next Step Program
• Eliminate the half day on Christmas Eve
• Reduce the notice to the Union on Major technological changes from 6 months to 30 days
• Eliminate the Dependent Care Reimbursement Fund


In most sectors, there is international competition depressing prices and competition to see who can hire the cheapest overseas labor. But telecommunications is not one of those sectors. The industry has the type of jobs not easily shifted overseas. Maintaining a telecom network and serving customers has to be done by people in the area. Verizon is stuck with American workers and their salaries and benefits.

Much of the angst has come because the wireline side of the business is supposedly lagging, at least in comparison to the wireless side of the house. Even so, the high-speed connections market is growing, and the average revenue per user Verizon collects is growing as well.

Even if one concedes that wireline is lagging, what is the justification for treating workers in the wireless side the same way? The Wall Street Journal reports that the few union workers in the wireless business have already taken the same cuts that Verizon wants to impose on union workers in the wireline business.

Here is one piece the company's response that exemplifies the conflict: "Today, Verizon spends $4 billion annually on employee health care, and certain representatives of CWA's described 'middle class' workforce earn a total of $140,000 annually in total compensation and benefits. Faced with these realities, the company must make changes to its cost structure to remain competitive."

There are a couple of responses here. First, if Verizon really was concerned about rising health care costs, it should have supported a progressive health care bill -- a public option, single-payer plan, for example. Second, so what if some of the 'middle class' work force earns $140k? I'd bet that many white-collar types do. What's the problem with some union members earning it? With seniority and OT, that's not a big deal.

And third, with whom is the company concerned about remaining competitive? It has a near-monopoly on landline businesses and could soon find itself in a duopoly on the wireless side of which it now has close to 40% of the business. If any companies are sitting pretty these days, phone companies come the closest. The industry has dominated the regulatory apparatus so that, in the name of "deregulation," most competition and consumer choice has been eliminated. It has spread sufficient wealth in the legislature to members of both parties so that any attempts to impose any rules that enable competition, fairness or consumer choice are met with immediate denunciations and angry letters with many signatures.

Now we come to the pebble-in-the-shoe. Despite the general sympathy one might have for the unions as they fight to preserve their benefits, the policies the CWA follows can't help but generate not a little schadenfreude. We ask: Why is telecom policy the exception to the generally progressive union policies? Further:

Why with the company taking such a hostile attitude toward its workers, would the union stroll arm in arm with Verizon (and with AT&T for that matter) through the telecom public policy world supporting policies that hurt consumers? What benefits can they possibly derive from supporting the companies' efforts to do away with an Internet in which everyone has an equal opportunity to get online? Does the union think that by supporting AT&T's takeover of T-Mobile that the company will go easier on them when their contracts come up (even as the odds of the deal happening are dropping)? Why does the union defend the companies at every turn, even defending the loss of jobs because the traditional wireline business is fading?

It would be nice if coming out of this strike, and anticipating negotiations with AT&T or other companies, CWA would take a more enlightened stand toward consumers generally, along with concern for union members and jobs. Given the union's history, however, it's not likely.

 

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01:13 PM on 08/15/2011
Despirte rhetoric about teamwork and team spirit, Americans tend to focus on the individual and the self. Collective bargaining and contracting are looked at as giving a free ride to workers who are less competent or less hard working. Employers tend to get a free pass to be greedy and hard-nosed in negotiating, but unions are expected to be altruistic. Yes, unions should be socially responsible, but so should employers and the public.
05:12 AM on 08/15/2011
The best thing about this is that the strikers will lose one way or the other. You cannot fight the markets.

Anyway, if their skills are so great and they are so valuable to the company, then they shoudl get more else where. Let them go and let people who can accept the terms of Verizon work theri instead.

Kai
06:05 PM on 08/17/2011
Kai : You post: “You cannot fight the markets.” As a citizen of a democratic republic it's your duty to be watchful of markets on the republic’s behalf. You should study WEALTH OF NATIONS, by Adam Smith—father of “free markets”:
A merchant, it has been said very properly, is not necessarily the citizen of any particular country.Bk III, Ch IV, pg.456
Whenever the legislature attempts to regulate the differences between masters and their workmen, its counsellors are always the masters. When the regulation, therefore, is in favor of the workmen, it is always just and equitable; but it is sometimes otherwise when in favor of the masters. Bk I, Ch x, Part II, pg.168
We rarely hear, it has been said, of the combinations of masters, though frequently of those of the workman. But whoever imagines, upon this account, that masters rarely combine, is as ignorant of the world as of the subject. Bk I, Ch VIII, pg.80
A man must always live by his work, and his wages must at least be sufficient to maintain him. They must even upon most occasions be somewhat more, otherwise it would be impossible for him to bring up a family, and the race of such workmen could not last beyond the first generation. Bk I, Ch VIII, pg.81
03:23 AM on 08/18/2011
Studebaker:

The Wealth of Nations is one of my favorite books and provides the foundation for modern economics. It is, however, not the definitive work on wage rates and unemployment (just like Freud’s work is not the definitive basis of today’s psychoanalysis). Much research has been done since then.

The best people on wage theory in my opinion are the Austrians, through Real Business Cycle Theory. www.mises.org.

Good luck on your continued education. Hopefully with a little reading you can evolve to 21st century understanding of the wage rate determination instead of referring to 18th century pre-Industrial Revolution literature.

I will leave you with Quote from Smit:

‘There is one sort of labour which adds to the value of the subject upon which it is bestowed; there is another which has no such effect. The former, as it produces a value, may be called productive; the later, unproductive labour. Thus, the labour of a manufacturer adds, generally, to the value of the material which he works upon, that of his own maintenance, and of his master‟s profit. The labour of a menial servant, on the contrary, adds to the value of nothing.… A man grows rich by employing a multitude of manufacturers; he grows poor by maintaining a multitude of menial servants. The labour of the latter, however, has it value, and deserves its rewards as well. (WN: p191)’

In the case of the Verizon ‘wired’ workers, they are the unproductive or menial labour.

Kai
08:02 AM on 08/14/2011
Both Verizon's cellular and data networks are based on the wire-line network. All cell and internet traffic connect to and through copper, fiber, and central offices carrier network facilities, all of which are maintained by CWA and part of IBEW workers.

Historically, local phone service NEVER made money, but was supported by long distance and business accounts --not its also supported by HSI and cell phones.

What about the billions that management has received during the past contract -- the media isn't talking much about that.
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Footwarrior
Progressive Apparatchik
10:42 PM on 08/13/2011
It's interesting to see Verizon complain about workers making $140k in salary plus benefits calling themselves middle class. Didn't we hear most of the Republican pundits claim that a net taxable income of $250k was strictly middle class less than a year ago?
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vietveter
Wish ididnt know now what ididnt know then
08:56 AM on 08/13/2011
Use yor GERMAN WORDS


STRIKE, STRIKE, STRIKE!!!
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Barry Larkin
Information is not Knowledge
01:56 AM on 08/13/2011
The other misrepresentation regards the loss of wireline customers. It is true that as many a 30% of residential customers no longer get a traditional landline, but rather use a cellphone. However very few businesses have made the switch to wireless, and never will, due to security and quality issues. Some businesses are dropping POTS (plain old telephone service) lines in favor of VOIP (voice over IP) phones, but the vast majority of these are still useing T-1 and T-3 copper or fiber circuits, provided by the Verizon wireline side. Guess who installs and maintains these data circuits, the workers who are now on strike. Even if they buy their circuits from a Verizon competitor, in most areas the competitor is reselling a Verizon circuit, because they do not have their own wireline infrastructure in place as it would be to costly to install and maintain.

To sum it up the vast majority of the wireless traffic travel over the wireline network. The wireline network was, and still is, built and maintained by the Union workers. The high quality work ethics and standards of these workers made Bell Atlantic the huge profits which enabled them to become Verizon, and build up Verizon wireless. Now Verizon wants to strip these workers of everything they bargained for in the last 50 years? That is the definition of corporate greed!
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vietveter
Wish ididnt know now what ididnt know then
08:59 AM on 08/13/2011
Here in rural Georgia, a good Saturday night involves

stealing as much cable as you can,

STEAL AWAY!!
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Barry Larkin
Information is not Knowledge
01:54 AM on 08/13/2011
What financial reports are you reading? The wireline side of the business is still profitable, but it has become less profitable in recent years, in part because of Verizon's own wireless side stealing landline customers!

There is a huge misunderstanding among the public, and misrepresentation by Verizon, about the difference between the WIRELINE and WIRELESS networks.

When you make a call on your cellphone in Philly to your sister in D.C. the call does not magically go through the air from phone to phone. The signal is WIRELESS from you phone to the nearest cell tower, then it it goes on a copper or fiber WIRELINE data circuit, to the nearest WIRELINE central office, it is the routed via WIRELINE fiber backbone to the WIRELINE central office nearest to your sisters location, where it travels on a copper or fiber WIRELINE data circuit to the cell tower closest to you sister, where it becomes a WIRELESS signal to her phone. Almost all of the WIRELINE paths illustrated above are installed and maintained by the CWA and IBEW workers who are currently on strike. In most cases the vast majority of your WIRELESS call is traveling on the WIRELINE network.
02:38 PM on 08/14/2011
This was an excellent explanation of the business and the technology mix. I believe that many of the management at Verizon and AT&T don't understand this. They are focusing on the points of sale without having an understanding or appreciation to the point to point flow of revenue that must take place in any call completion. It is not unlike when AT&T had offered a voluntary severance to workers with a certain number of years of experience. Their bean counters thought of how much they could save on lowering the age of the workforce as well on savings on newbies salaries replacing the veterans. After the severance, they had to hire back on contract many of the veterans because they were the only ones that understood the complexity of many of the switches. It seemed like the management philosophy was that if you had practical knowledge of the business they were in, you weren't really that important in the management hierarchy.
09:51 PM on 08/12/2011
Yeah, Verizon is your friend. I'm a striking Verizon worker. My greediness includes paying my mortgage, car payments (we have 2) and insurance there on. We used to get haircuts, and send flowers on occasions, call in plumbers, open and close a pool, have a local business do an occaional upholstery job, steam clean our carpets etc etc. Not so much anymore. And that's the short list. We haven't lived like the idle rich, but we pumped a bunch of money into the economy. :et Verizon have its way and wonder what happens to the economy. We won't get out of this mess by dragging each other down.
05:20 PM on 08/12/2011
How come the workers always take it on the chin and management always lauds itself for removing them. Verizon is doing quite well because of the workers...the people that actually produce. If they are asked to take a cut in pay and benefits then all of management should take a cut as well...they should receive salary only and No golden parachutes etc. And if they have a bad year they should be fired.
American business is out to get the workers...If you trust management you are probably a corporate sycophant !
05:39 PM on 08/12/2011
Actually, if you read the financial reports you would find that the wireline workers (union) are making the company no profits at all while the wireless (nonunion) is making 90% of the profits for the entire company.

So, silly company for trying to figure out how make money from their under-performing division.
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HUFFPOST SUPER USER
jim dorino
keep the middle class alive
09:12 AM on 08/13/2011
The company does trick accounting­.If a person goes over to FIOS ,that's considered a lost line to them.(we install and maintain FIOS) If a person goes and gets a cell phone (we take care of the wireless network via circuits in the central offices) that's considered a lost line to them.Peopl­e need to understand that they are framing the conversati­on in a dishonest way.
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Barry Larkin
Information is not Knowledge
10:55 AM on 08/13/2011
bave,
My two posts above are in response to your ludicrous assertions regarding wireline and wireless. Please read them for an education on the reality of the business.

P.S. Can you please reference these magical financial reports you have read?
04:33 PM on 08/12/2011
Question: If you "don't meet position requirements", then why would a raise even be talked about? Indeed, why should you even be allowed to keep the job if there is someone willing to take it (perhaps at a lower wage?) that does "meet position requirements"?

Is the union standing up for position incompetence? What is this, a teachers' union in New York?
05:15 PM on 08/12/2011
Few of us are managed by people who know the job. Installers manage linemen, engineers manage customer service reps and so forth. A decree comes from above: you have too many employees who meet the requirements. So the rating system is changed. And someone doesn't get a raise due to number crunching. Merit pay may be a great notion, but it cant exist until robots run the company.
05:39 PM on 08/12/2011
It seems to work fine everywhere else that is not a union. It doesn't take a genius to recognize great results. I am not a physician, but give me a week and I will figure out some metrics to tell the difference between a good one and a bad one.
09:48 PM on 08/14/2011
Blueraidertwo...a "DN" rating could be for something as simple as, you take 2 seconds longer than you should, on average, on your calls. The expectation is that our calls take less than 500 seconds, regardless of what the customer's problems, or how many problems they need help with...we get updates all day long as to how many seconds our "average handling time" is...a DN could also come from transferring too many customers to other departments...so if you have a day where you get lots of customers who, say, as an example, need the Spanish-speaking line...and you have no choice but to transfer, well, then, you "quiver in your boots" a little, b/c you will most likely be having a discussion with your team leader... there are also customers marked "BAU"...usually customers who don't have a computer, have minimal phone service, and have, in the past, not been interested, for obvious reasons, in getting a bundle with phone/internet/tv...if it comes up on the screen as BAU...we are expected to sell a bundle...if we don't sell bundles to enough "BAU" customers...thats grounds for a DN...its not about incompetence...its about unrealistic expectations.
02:51 PM on 08/12/2011
Companies always have competition. Verizon's landline competitors are other landline companies, but, most importantly, wireless carriers. How many people under 40 do you know who have wireless and dropped their landline? This is the future. If Verizon can't manage its cost structure down, with the declining size of the business, they will be forced to do what the Post Office just announced -- and for the same reason. You did see that the Post Office plans to fire 120,000 (!!) workers?
04:02 PM on 08/12/2011
Actually, landline providers dont have competition. They are granted regional governmental monopolies. It is quite the joke.
04:34 PM on 08/12/2011
Wrong. You miss the point of the original post. More and more Americans simply have skipped using landlines. Cell providers are the competition.
04:57 PM on 08/12/2011
See responses below.
10:45 AM on 08/14/2011
Land lines connect all the cell towers together.
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fugmo
Don't let your mind post-toastee
01:26 PM on 08/12/2011
It's appalling that no one is upset that Verizon has cleared $30 billion in profits without paying any taxes and even got $1 billion in tax gifts and yet the union is the greedy party for wanting their share of that success.
02:44 PM on 08/12/2011
That's not what Verizon says...

"In 2010, Verizon's tax bill was $2.5 billion on total income of $12.7 billion, compared with taxes of $1.9 billion on total income of $13.5 billion in 2009. Over the last five years, Verizon has paid out more than $7.5 billion in income taxes."

http://newscenter.verizon.com/2011-bargaining/issue-accuracy.html
04:35 PM on 08/12/2011
It is awfully inconvenient on HP when you resort to facts that interfere with sophomoric claims. You must have had an unhappy dorm life in college.
09:39 PM on 08/14/2011
did they say what country they paid taxes in?
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HUFFPOST SUPER USER
fozzi58
I want my country back
01:12 PM on 08/12/2011
I hope the CWA strikers prevail.

These are the types of wages and benefits everyone should be fighting for. Instead the upper 1% have us in-fighting over grand political positions that we have no influence over.

Good luck CWA - hope you win the last stand of the middle class.
02:53 PM on 08/12/2011
If they prevail, they will just be laid off. They can work for less or not work. The business is shrinking and costs will as well -- one way or another.
04:37 PM on 08/12/2011
All the union members own is the personal decision to go to work in a job and work hard and competently while there. If they elect to not go to work due to unhappiness about wages, job conditions, etc. then they have the right to do so, but they don't own the positions they vacate. Good luck to the people who need those jobs and take them. I hope they provide good and aggressively low priced services to customers.
09:26 AM on 08/13/2011
LOL "I hope they provide good and aggressive­ly low priced services to customers."

Do you honestly think that if Verizon is able to pay lower wages you will get lower prices??
Come to the 21st century- any savings goes to the company/stockholders.
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Barry Larkin
Information is not Knowledge
01:47 AM on 08/14/2011
"I hope they provide good and aggressive­­ly low priced services to customers.­"

As sanemd stated they will not lower prices.

In fact the reason they restructured their data plans and eliminated unlimited data (essentially a price hike), is because they are overselling the wireless services. What the vast majority of the public fails to get, is that the majority of the wireless traffic, both voice and data travels on the wired backbone and infrastructure installed and maintained by the workers now on strike.

Since two contracts ago (8 yrs) our numbers have been nearly halved, from around 80,000 members to 45,000. This was done mostly through attrition and early retirement offers, in order to "keep Verizon competitive in the changing wireline environment." The amount of landlines has not dropped by half in this time period, so the existing workers have been forced to increase productivity to maintain the same level of service (which we have). However with this already reduced workforce, they cannot upgrade the backbone network to the cell sites fast enough to keep up with the bandwidth needs of the wireless products they are selling. If they break the union and get contractors or replacement workers to upgrade the network do you really think they will lower the wireless service prices? I highly doubt it.
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JustinP213
I dislike all political parties.
10:41 AM on 08/12/2011
Most of the contract provisions are reasonable. Some others, however, not. Alas, that's what both parties agreed to in the contract. And, while I might think some of those people are overpaid (no one more than the CEO, however), I'm confident that Verizon wouldn't be passing the savings to consumers.
05:44 PM on 08/12/2011
Fair enough, then since the contract is now up for renegotiation Verizion should simple be able to say they are unable to come to renewal terms and look for new employees, right?
HUFFPOST SUPER USER
JustinP213
I dislike all political parties.
06:57 PM on 08/12/2011
I didn't write that.
01:46 PM on 08/14/2011
Since Verizon is considered a person now, she can dance with whomever she wishes -right?
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errol44
Just in town for the GOP circus
09:19 AM on 08/12/2011
The class-envy of the teabaggers on this board is amusing. They begrudge a working-class for trying to protect themselves from corporate greed just because they (teabaggers) are too lazy or too under-educated to find good work.
HUFFPOST SUPER USER
JustinP213
I dislike all political parties.
10:38 AM on 08/12/2011
It's foolish of you to paint people with such a broad brush. Some people, God forbid, are not a member of any political party.
09:51 PM on 08/14/2011
that may be part of the problem, however the ones that are trying to destroy unions are republicans/teaparty ONLY
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12:15 PM on 08/12/2011
It's amazing how you call others uneducated when your very own comment is an uneducated one. I guess it takes one to know one.
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errol44
Just in town for the GOP circus
01:50 PM on 08/12/2011
Case in point: cwalshjr, a study a class envy.