Chrissy Denihan O'Donovan, founder Benjamin “Bud” Denihan's granddaughter, assumed the role of Chief Comfort Officer for Affinia Hotels in October 2011. Chrissy serves as the leader of Tender Loving Comfort® (TLC), a new movement rooted in deep customer service and reading and responding to guests' body language.

Chrissy, who is also the director of brand integration for Affinia Hotels' parent company Denihan Hospitality Group, joined the company in 2007. She has worked in every department from housekeeping to the front desk, and was intimately involved in the development of TLC from the beginning. As the Chief Comfort Officer position developed, it became clear to the executive team that Chrissy was a perfect fit for the job.

In her role, Chrissy oversees a TLC Crew at each hotel and liaises with guests and hotel staff on everything related to comfort, including collecting guest feedback on initiatives and hotel programming. Additionally, Chrissy sources unique items to be offered brand wide, and serves as the curator of comfy content on the social networks.

Her contagious smile and warm personality, paired with her hands-on experience in the hotel industry, make her popular with hotel staff. She motivates and inspires the TLC crew to find out what guests want and need, and uses that information to make their experience even more enjoyable.

Chrissy is a graduate of Boston College with a bachelor's degree in human development and sociology. She volunteers with Operation Smile and is a member of the Young Alumnae Organization of Sacred Heart School in Manhattan.