Jim Spohrer is the Director of IBM Global University Programs (GUP). IBM GUP develops collaborative research and course/skill development projects with universities around the world, on topics such as nanotechnology, cell chips, supercomputing, cloud computing, service science, creating a smarter planet, and many other topics of interest to IBM business units and IBM customers and partners. Formerly, he was the Director of Service Research at IBM Almaden Research Center in San Jose, CA. His work in the emerging field known as Service Science seeks to understand value-cocreation phenomena of service systems and networks. The field seeks to improve service quality, productivity, compliance, and sustainable innovation. As a founding advisor of the Service Research and Innovation Initiate (http://www.thesrii.org), he works with global universities, governments, non-profits, and businesses to understand future skill needs to create, scale, and improve knowledge-intensive service activities. As CTO of IBM Venture Capital Group, he developed win-win relationships with emerging businesses. Prior to IBM, he held the role of Distinguished Engineer, Scientist, and Technologist at Apple Computer’s Advanced Technology Group. Spohrer has a Ph.D. in Computer Science from Yale University, and a B.S. in Physics from MIT.