Mark Harbeke is Senior Project Director for AppliancePartsPros.com, an online retailer that has helped millions of people fix their broken appliances, saving them money on costly service calls. Two things that excite Mark at APP are seeing the impact of positive customer experiences, and the fun and engaging workplace culture at APP's offices in California and Tennessee. Mark's writing has appeared on Inc.com, SmallBusinessExecutive and MyVenturePad, and has been recognized by HR World and Online MBA. He holds a bachelor's degree in journalism from Drake University.