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Martha Rogers
Founder Emerita, Peppers & Rogers Group; Adjunct Professor of Business, Duke University
Dr. Martha Rogers is the co-author, with Don Peppers, of nine business books, including international best-sellers and a textbook on customer relationships. She is Adjunct Professor of Business at Duke University, serves on the board of SuiteCX, and is Founder Emerita of Peppers & Rogers Group, now a unit of TeleTech. She is thinking about starting Customer Clubhouse, a consumer help group. Tell your customer-workload stories and direct your questions about what to say to companies to AskDrRogers@customerclubhouse.com. We'll try to answer your questions here.