Todd Lapidus Founder of Customer Contact Corporation

Close the gap between your brand promise and customer experience. Recognized as a leader on the cutting edge of his field, Todd has authored two books and has been featured in articles published in Peter Drucker’s Leader to Leader and Tom Peter's On Achieving Excellence, as well as in The New York Times, London Times, Business Week, The Straits Times (Singapore), HR Magazine, On Achieving Excellence, and European Hotelier. Todd can be reached at tlapidus@c3corp.com or through tlapidus.com.