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Blog Entries by BJ Gallagher from 08/2011

A Customer Complaint Is a Gift

| Posted 08.01.2011 | Business
Read More: Customer Loyalty, Small Business, Customer Retention, Claus MøLler, Janelle Barlow, Branding, Customer Complaints, Business, Customer Service, Small Business America, Business News

This complaint-is-a-gift notion is not one that comes naturally to anyone. None of us like to hear negative feedback. But feedback is the breakfast of champions.

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Annie Brody: "I Believe in Dog"

| Posted 08.02.2011 | Women
Read More: Heroic Dogs, Tufts University, Women, Heroes, Camp Unleashed, Women Entrepreneurs, Reinventing Yourself, Osteosarcoma in Dogs, Dogs, Starting Over, Women News

The goal of many dog owners is to be as wonderful as their dogs think they are. Annie Brody's story is one of love, companionship, personal challenges, and heroism. She was every bit as good a best friend to him as he was to her.

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Andrea Tobor: Taking Action to Overcome Fear

| Posted 08.08.2011 | Women
Read More: Women Entrepreneurs, Women, Changing Careers, Career Transitions, Overcoming Fear, Female Entrepreneurs, Women News

The fear of what others might think of us, the fear of failing, the fear of looking foolish or the fear of letting others down -- all these can keep us from taking chances to pursue what we really want.

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Cathy Conheim: A Woman Who Knows How to Make Things Happen!

| Posted 08.11.2011 | Impact
Read More: Success, Military Families, Animal Rescue, Women, San Diego, Disabled People, Helping Others, Obama, Paraplegic, Achieving Goals, Fundraising, Impact News

"Wishing, waiting, and hoping -- that's the language of victims," Cathy asserts. "Those are all passive words. They're not active. If you want things to happen in your life, you have to get moving."

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Small Habit Change? Big Health Result

| Posted 08.16.2011 | Healthy Living
Read More: Habits for Health, Fitness Habits, Healthy Habits, Dieting Habits, Changing Your Habits, Healthy Living Body, Personal Health, Healthy Living News

Habit -- that is the universal word that everyone used when I asked about their weight loss, health and fitness.

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Don't Make Sales Calls -- Make Service Calls

| Posted 08.16.2011 | Business
Read More: Chuck Chamberlain, Sales, Service, Cold Calling, Selling, A New Pair of Glasses, Marketing, Sales Calls, Business, Social Network Marketing, Customer Service, Business News

I always said that my work was about service and contribution -- and my mission statement said so, too. But it was only partially true. I did want to help others -- but I often wanted recognition and money even more.

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The Dalai Lama And Phil Jackson: Six Degrees Of Separation?

| Posted 08.23.2011 | Religion
Read More: Buddha Book, Book Publishing, Dalai Lama, Tibetan Buddhism, Dalai Lama Foreword, Buddhist Author, Phil Jackson, Buddhism, The Buddha at Work, Book Foreword, Religion News

My editors were skeptical when I told them I wanted to ask His Holiness the Dalai Lama for his help, in the form of a foreword for our Buddha book. "That's a real long shot," they said. "Not likely. Who else could you get?"

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Marie Lawson Fiala: Mothers and Sons, Prayer and Healing

| Posted 08.23.2011 | Parents
Read More: Brain Hemorrhage, Every Mother's Nightmare, Prayer Vigil, Prayer, Mother's Love, Prayer Circle, Letters From a Distant Shore, Mothers, Healing Power of Prayer, Marie Lawson Fiala, Books We Love, Parents News

"You need to come home; Michael's been hurt," the voice on the other end of the phone said. It was my next-door neighbor, her voice frightened, but controlled.

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