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Entries by BJ Gallagher from 08/2011

A Customer Complaint Is a Gift

| Posted 08.01.2011 | Business

This complaint-is-a-gift notion is not one that comes naturally to anyone. None of us like to hear negative feedback. But feedback is the breakfast of champions.

Annie Brody: "I Believe in Dog"

| Posted 08.02.2011 | Women

The goal of many dog owners is to be as wonderful as their dogs think they are. Annie Brody's story is one of love, companionship, personal challenges, and heroism. She was every bit as good a best friend to him as he was to her.

Andrea Tobor: Taking Action to Overcome Fear

| Posted 08.08.2011 | Women

The fear of what others might think of us, the fear of failing, the fear of looking foolish or the fear of letting others down -- all these can keep us from taking chances to pursue what we really want.

Cathy Conheim: A Woman Who Knows How to Make Things Happen!

| Posted 08.11.2011 | Impact

"Wishing, waiting, and hoping -- that's the language of victims," Cathy asserts. "Those are all passive words. They're not active. If you want things to happen in your life, you have to get moving."

Small Habit Change? Big Health Result

| Posted 08.16.2011 | Healthy Living

Habit -- that is the universal word that everyone used when I asked about their weight loss, health and fitness.

Don't Make Sales Calls -- Make Service Calls

| Posted 08.16.2011 | Business

I always said that my work was about service and contribution -- and my mission statement said so, too. But it was only partially true. I did want to help others -- but I often wanted recognition and money even more.

The Dalai Lama And Phil Jackson: Six Degrees Of Separation?

| Posted 08.23.2011 | Religion

My editors were skeptical when I told them I wanted to ask His Holiness the Dalai Lama for his help, in the form of a foreword for our Buddha book. "That's a real long shot," they said. "Not likely. Who else could you get?"

Marie Lawson Fiala: Mothers and Sons, Prayer and Healing

| Posted 08.23.2011 | Parents

"You need to come home; Michael's been hurt," the voice on the other end of the phone said. It was my next-door neighbor, her voice frightened, but controlled.