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Entries by Ron Ashkenas from 03/2010

Do You Need All That Data?

| Posted 03.01.2010 | Business

Cross-posted from Harvard Business Online Organizations love data: numbers, reports, trend lines, graphs, spreadsheets -- the more the better. And, a...

A Dangerous Pattern: Rewarding Failure

| Posted 03.10.2010 | Politics

Cross-posted from Harvard Business Online Over the past few months there has been growing anger and frustration about outsized Wall Street bonuses aw...

The Problem with Priorities

| Posted 03.18.2010 | Business

If you and your team want to do a better job with setting priorities here are four simple -- but not easy -- steps that you can take.

How Simple (and Human) Is Your Customer Service?

| Posted 03.24.2010 | Business

Simple and human customer service doesn't have to be difficult or expensive. But without it, customers won't have the loyalty to stay with you through tough times, which carries an even greater cost.