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Entries by Ron Ashkenas from 07/2011

You Can't Dictate Culture -- But You Can Influence It

| Posted 07.06.2011 | Business

Most senior managers struggle with culture because it's so difficult to define. Even less tangible than a "soft" concept, culture is more like a cloud: You know it's there, but it's nearly impossible to grasp.

Email Etiquette and the Perils of "Reply All"

| Posted 07.19.2011 | Technology

Our story begins when the production editor for a major online business journal mistakenly sent a blast email about "invoicing procedures" to all of the site's bloggers, approximately 50 people.

The Dangers of Deference

| Posted 07.26.2011 | Business

If senior executives can't correct the CEO on a relatively trivial issue, will they speak up on something more substantial?