Dear Bill Gates: While I understand Microsoft's proprietary interests, I did not realize that one of the 26 letters in the English language was now the trademarked property.
He turned his PhD thesis into a killer product, got it funded and was CEO of a company of 30. It was great to watch him embrace the spirit and practice of customer development. He was constantly in front of customers, listening, selling, installing and learning. And that's where the problem was.