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Debunking the Big Gang Theory: Why Facebook and Others Suffer From Being Big

Posted: 03/27/2012 12:17 pm

Of the top 39 stories that appeared in my Facebook feed on a recent afternoon, 11 were from brands, nine were from people I wasn't interested in hearing from, and 13 from people I couldn't for the life of me remember.

In short, it was a mess -- a cacophony of noise from people whom I barely know, whose actions and opinions have little bearing on my life, and whom I have a minor interest in keeping up with. I don't much care for their music recommendations and I'm not dying for their restaurant tips.

It wasn't always this way. When it first launched, a then much smaller Facebook provided an online extension for offline relationships. The social network offered a way of keeping tabs on the classmate down the hall and the neighbor next door, people whom we cared about and whose activities online would influence our behavior offline. Then I became friends with teammates' siblings and friends of friends I hadn't met, but felt obliged to follow. I fell back out of touch with all the people I'd lost touch with before Facebook. I followed a few celebrities, and gradually brands, companies, and other organizations weaseled their way into my feed. As a result, the few dozen people I care to keep tabs on have gotten lost in the hundreds I now follow online.

This information clutter isn't unique to Facebook, but it's symptomatic of one of the greatest and most complex challenges confronting social networks: how to deal with being big. Like a cocktail party that spirals out of control and ends up a sweaty, noisy mess of hundreds of strangers, our online social circles have grown, and, in the process, have become something else entirely. And there's no easy fix that can make them intimate and relevant again.

Social media sites, such as Facebook, have been driven by the Big Gang theory of social networking, which mandates that bigger is better and the best way to get rich is to get huge. They focus on expanding their universe to connect distant coves of the human galaxy at large and claim more and more millions of users. As the criticism of Google+ underscores, a social media site must either grow faster than just about any other before it, or be branded a ghost town.

But little time has been spent addressing the flipside of the Big Gang theory and the trouble with Silicon Valley's obsession with size. Can there be too many people networking on a social network? How do you take a crowded social circle and make it feel personal again? Will our social binging -- adding more people, adding more friends, sharing more data -- be followed up with a purge?

Attracting users is the easy part. Now, sites are grappling with how to transition from "massive" to "meaningful."

Social media services suffer from their success in a way other tech companies do not. The experience of using Google, Amazon.com, or the iPhone doesn't change drastically if the number of other users skyrockets from 8 million to 800 million (and if anything it improves). The network effect has dictated that new technology must get huge to be useful -- be it fax machines, text messaging, or even Twitter. Yet downsides to the network effect are emerging for social networks, which risk becoming less useful to users as the din of data from their millions of members increases.

Nowhere is the Big Gang problem more obvious than on Facebook, the web's largest and most sprawling social network. The site has continuously reinvented itself and transitioned from focusing on personal relationships with people we know to fostering connections with people we admire, brands we covet, and news organizations that inform us. The result? A jumbled mess of updates that are part personal, part aspirational, part informative, part materialistic.

There's still enormous value to what our friends share on Facebook -- but we may not be seeing it. And while we're only beginning to tap into the huge potential for a rich ecosystem of apps -- from news readers to games -- that use Facebook to connect us to the people we care about, the utility of these services is being undermined by all the noise.

Facebook users have been trying to muffle the racket by paring down their social circles, which, on average, include 229 friends. Sixty-three percent of social network users said they had "unfriended" people in their network, up from 56 percent in 2009, according to a study by the Pew Internet and American Life Project. Though Pew did not specifically ask why people had deleted their friends, the move suggests an effort to de-clutter the social media experience as well as a concern for privacy. Facebook has also been trying to address the issue of social sprawl with features that make it simpler for users to shush acquaintances they don't care to hear from and sort friends into groups.

There's no obvious solution to this "shareturation," though a slew of startups are rethinking the Big Gang theory with offerings that limit whom we interact with and what we see (and share).

While Facebook links everyone, social apps such as Path and Highlight connect only some -- those who are chosen and those who are nearby, respectively. Path, which describes itself as a "limited, intimate, more personal network," caps a user's social circle at 150 friends. Another burgeoning breed of social media services focus on physical surroundings instead of a virtual world. Highlight, Glancee, Kismet, Ban.jo, and Sonar seek to link us to people by using a smartphone's GPS and a user's online social circle to show individuals nearby who share interests or friends. These apps superimpose a filter on our enormous networks to showcase people we can meet face-to-face rather than status-update-to-status-update.

Another solution may be to narrow the topic, rather than the group of users. Pinterest, Instagram, and YouTube have each zeroed in on a specific medium -- images, photos, and videos, respectively -- and lay out strict templates for what can be shared and how. Facebook does it all. These social media services very intentionally do less.

Yet there's no guarantee that these services, which are still small by comparison with Facebook, will not be undone by their own Big Gangs, or muddled by their users in our relentless quest for more friends, more connections, and more attention online.

Instead, the next move for social networks may be to offer exclusivity -- online gated communities for members who have been carefully screened and selected. Think of them as the fraternities or country clubs of the Internet. The come-one-come-all Facebooks and Twitters of the web could be supplemented by sites that deliberately admit only a select assortment of individuals based on like interests, like incomes, or similar values, potentially even charging membership fees as part of admission into the "club." In this sense, perhaps our socializing online will come to look a bit more like our socializing offline: divided along class lines and dotted with enclaves reserved for the rich, famous, well-connected, and like-minded.

Even Facebook knows the benefits of staying small. The social network exploited its initial exclusivity to build buzz: It launched first at Harvard, then spread gradually to Stanford and the rest of the Ivy League, followed by other campuses, where students were eager to gain admission to a site they had heard rave reviews about from their peers. The reverse may happen: From elite to mass, the future could see social networks move from mass back to elite.

Online social networks may be forced to reckon with online societies -- elite, exclusive, invitation-only enclaves accessible only to a select few.

 
 
 

Follow Bianca Bosker on Twitter: www.twitter.com/bbosker

Of the top 39 stories that appeared in my Facebook feed on a recent afternoon, 11 were from brands, nine were from people I wasn't interested in hearing from, and 13 from people I couldn't for the lif...
Of the top 39 stories that appeared in my Facebook feed on a recent afternoon, 11 were from brands, nine were from people I wasn't interested in hearing from, and 13 from people I couldn't for the lif...
 
 
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06:01 PM on 04/02/2012
A for the brave effort, a good reading experience but it goes deeper than that. A good conversation opener though. Am trying to figure it out as well(while growing up). What I can describe as a part of our common reality is the following: Do your thing, I will do the same(my thing) as every one of us and what will happen then? The bigger picture? It remains to be seen. Some like the jungle others not etc.
09:45 PM on 03/31/2012
if i heard bad comments only about facebook,,,,,,,,,,,,,,,,,,,,,,,, i wouldnt of joined
09:43 PM on 03/31/2012
if anyone reads my page they must be logged into one of my good causes
09:42 PM on 03/31/2012
thanks for the info
12:44 PM on 03/30/2012
There are plenty of tools to change what shows up in your newsfeed and you can limit who sees what you post. Honestly... it sounds like you just don't know how to really use it and utilize any of the features. Even with liking pages, you can set it to hide all posts from the page or brand. You can set lists now to group together the people you want to read from, so your "friends" that you only want to hear from, you can make it so they're the only ones who show up in your newsfeed. It's simple enough to figure these things out on your own just by looking....
02:38 AM on 03/29/2012
I think facebook was meant to share..
not to limit your ability to share..
if you wanted to limit the sharing you might have just done it offline..
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01:49 AM on 03/29/2012
Why blame FB for the fact that you accepted friend invitations from people you either do not know or do not know well? As for the brands information, if you 'liked' the page, you invited it in. Like any tool, it only works well if you know how to use it.
12:48 AM on 03/29/2012
I don't like Facebook. It's TOO PUBLIC. Tried to block everyone from bothering me to no avail. Only joined to participate in some contests and maybe family members. Don't like that to search for someone requires your ISP login password. What's up with that? So I just stay off of it. I'll maybe start my own place.
09:47 PM on 03/31/2012
is this true
11:52 PM on 03/31/2012
Yes Facebook is too big and too public. I login maybe once a week to check daughter's posts. All of a sudden there are all these people that I have no idea who they are. I'm not forgetful or anywhere senile. But, to my chargrin, why does Facebook need my ISP password? They state Facebook doesn't store it, but where does it go????? Any other search site doesn't ask for it.
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butchinfl
99% Atheist1% agnostic...you don't know either.
10:55 PM on 03/28/2012
You just have to be smart in the way you use facebook. Let me give everyone my tips for a better facebook experience. always keep your profile private, if you don't approve them as a friend the have no access. Don't feel obligated to accept friend requests from a distant relative or friend of one of your real friends ( If you don't know them why accept?) Don't use the games/apps/petitions, by doing so you are allowing and outside vendor access to your information ( read that fine print carefully ) Don't friend celebrities or corporations, its a way for them to promote and they will be quite active in facebook. And If you want to eliminate some of your "not really friends" friends, they will not get a you've been unfriended notice...and you won't have to get updates from people you don't care about. Facebook can be a great tool for keeping in touch...just use it wisely ( P.S. don't post any picture you wouldn't be ok with everyone seeing...because they might!)
10:39 PM on 03/28/2012
So Who Cares, if you DON"T like it, then GET RID of your ACCOUNT !

Why are ALL of you women ALWAYS Complaining about the Size of Something ?
I used to hear that same thing ALL of the Time from my Ex - wife, and MOST of my Ex - Girlfriends, Size, Size Size, .... Well who cares ? ?
..( I ENJOY IT ! ..) ..( .. lol ? .. )
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HUFFPOST SUPER USER
chipchuck
Rethink that...
08:27 PM on 03/28/2012
So basically, you're saying Facebook should go back to the days of losing money?

How about this (choose one):
Stop using a web service you obviously don't like.
Cull your friends list to people you're actually interested in.
Create your own version so you can set the rules.

You houserule Monopoly too, don't you? Admit it! Lol
05:16 PM on 03/28/2012
I have managed to put my settings to prevent the unwanted people places and companies from coming through my feed. And Im not a tech savy person. I am also happy to say I do not have to go to my email daily and delete junk because of facebook. So I guess adding friends and like what I want to see paid off. Whats your excuse?
04:49 PM on 03/28/2012
Facebook, and other social networks, serve one purpose with one agenda: keeping tabs on YOU!
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RubyToday
10:01 PM on 03/28/2012
Agree with you totally mamas1224
01:55 PM on 03/28/2012
Facebook's business model is to convince millions of the gullible that they are getting something worthwhile for free so that Facebook can sell as much otherwise private information as possible the highest bidder. This is true of all forms of social media and no matter what companies like Facebook say, they will never protect your privacy. Social media has never been a good thing and never will be.
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07:47 PM on 03/28/2012
Credit cards and magazine subscriptions and lots of other media did the same thing before facebook came along. If you think that facebook is the only media that ever sold information about people to advertisers, you're as gullible as the people you describe in your comment. The only thing that has happened is technology changed so advertisers changed with it.
01:24 PM on 03/28/2012
'Of the top 39 stories that appeared in my Facebook feed on a recent afternoon, 11 were from brands, nine were from people I wasn't interested in hearing from, and 13 from people I couldn't for the life of me remember.'

That's because you're doing it wrong. My experience is different, because I use it differently. My facebook 'friends' are almost all people I actually know and care about. The brands I've 'liked' I actually like.

If you're not disciplined about it, Facebook will reflect that back to you.
05:20 PM on 03/28/2012
well said