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Bianca Bosker

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Facebook's Paid Messages Test Taxes You For Being Social

Posted: 12/20/2012 6:02 pm

As if the uproar over Instagram's monetization plans wasn't enough excitement for the week, Facebook has announced an "experiment" that lets strangers pay to have their correspondence delivered directly to your messages inbox, rather than the "other" folder.

If ever there was a sign that Facebook has completed its transition from social network to commercial network, this is it. Facebook is trying to turn a profit in a way that subverts the original purpose of the site. Paying for special delivery doesn't encourage socializing. It penalizes it.

The tool, which Facebook said is being tested among a "small number of people" in the U.S., lets individuals with whom you are not connected pay to re-route their message from the "other" heap straight to your inbox. Special treatment for a message will cost $1 per note, though Facebook is testing other prices as well. At present, users can receive a maximum of one paid message in their inbox per week.

The test is being rolled out in conjunction with new filters for Facebook's messaging system that aim to ensure important messages don't go unseen in the "Other" inbox.

But back to the paying part.

Facebook promotes its experimental fee as an effort to improve the quality of the messages that do make it to the main inbox, calling it a "small experiment to test the usefulness of economic signals to determine relevance."

Let's call this payment proposal what it is: anti-social.

Charging for VIP message delivery edges dangerously close to a tax on being friendly. Want to reach out to someone who's not in your network? Cough up the cash.

Consider the example Facebook uses to explain the necessity of this tool:

This test is designed to address situations where neither social nor algorithmic signals are sufficient. For example, if you want to send a message to someone you heard speak at an event but are not friends with, or if you want to message someone about a job opportunity, you can use this feature to reach their Inbox. For the receiver, this test allows them to hear from people who have an important message to send them.

As a user who receives no shortage of spam messages, I'm all for cutting back on clutter or fining advertisers who want to get hold of me in my inbox, uninvited.

Yet Facebook's feature stands to penalize individuals who have a valid reason to contact me by charging them for access. And the explanation that receivers will benefit from better quality messages seems dubious. If I receive a sponsored message, it's because the sender thought it was valuable, not because I did, or would. Facebook, which seeks to make the world a "more open and connected place," is charging users to open up and connect with one another.

The fee also potentially stands to bias us against correspondence that ends up in the spam folder. So this Larry guy didn't pay $1 to be sure I saw his note about applying for our job opening, huh? Well, he must not have wanted it that badly. There was no word from Facebook in its blog post on whether messages that have been sponsored by their sender will be labeled as such, though a Facebook spokeswoman noted that users will only be given the option to pay the fee if their message is destined for "other" -- meaning your BFF wouldn't have to wonder whether her messages are ending up in the spammy pile.

Even Facebook users who relish the thought of making strangers think twice about using Facebook to pitch them, bug them or stalk them via messages should have concerns about the experiment. With this new tool, Facebook is essentially allowing people to pay to override your personal settings and reach you even after you explicitly stated you didn't want them to. Facebook profits from allowing people -- and, most likely, brands -- to take up your time when you made clear you didn't want them to.

Keeping savvy scammers at bay is a gargantuan challenge for Facebook, which recently cracked down on fake "likes." Yet pay-for-delivery messages look more like a fix for Facebook's profit push than a solution to overcrowded inboxes. It's hard to believe that Facebook, of all companies, can't figure out the difference between "Help me to have more subscribers. Pleaseee?" and a long message from a user with a solid track record of normal behavior. The concern isn't so much opening your inbox to a colleague who wants to meet you or ask about job, but opening it to advertisers.

 
 
 

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As if the uproar over Instagram's monetization plans wasn't enough excitement for the week, Facebook has announced an "experiment" that lets strangers pay to have their correspondence delivered direct...
As if the uproar over Instagram's monetization plans wasn't enough excitement for the week, Facebook has announced an "experiment" that lets strangers pay to have their correspondence delivered direct...
 
 
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HUFFPOST SUPER USER
millsrb3
06:29 AM on 12/25/2012
I think Facebook will start charging people to join pretty soon. I won't be one of them.
01:34 PM on 12/24/2012
It's annoying enough when any of these strangers' messages go into either one of my inboxes. I miss the option where people who are NOT on my friends list CANNOT message me. Now, I guess the only way I can stop them from messaging me is blocking them.
04:58 AM on 12/24/2012
This sounds like good news for G+ and their attempt at social networking.
HUFFPOST SUPER USER
wollstonecraft
Self-described liberal, and proud of it.
07:49 PM on 12/23/2012
It's time for FB membership to launch a day of staying off of FB, or even of deactivating for a day, en masse. The movement would have to be worldwide. Enough members would have to participate to shake up Zuckerberg and his inner circle. There are a lot more of us than there are of them, and if we launch a protest, they can't control us. For the time being, Zuckerberg is correct in assuming that FB members are largely apathetic and passive, and won't push back. All it takes is for enough members to prove him wrong.
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HenHouse
WhoWhatWhyWhereWhenHow and how much?
02:19 PM on 12/23/2012
later they will charge us to rename the folder 'spam'
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HUFFPOST SUPER USER
Harry Nuggets
Just keep on keepin' on..
07:39 AM on 12/23/2012
Seems Zuckerburg has all kinds of ideas for making money and all of them are cynical and irritating. Mark will never be anything but megarich but something tells me we won't have to look at his face for much longer, which is a very good thing indeed.
10:13 PM on 12/22/2012
Facebook was so yesterday.....yesterday.
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HUFFPOST SUPER USER
norby413
I'm just here for the sideboob...
08:50 PM on 12/22/2012
lol. The usual FB haters here, of course.
Little tip for ya, people. If you don't FB, this issue doesn't matter to you. If you do, making FB profitable ensures its survival. It is a commercial enterprise, not a charity.
A dollar to put a message in my inbox? Fine. Nobody's going to mass mail at that price.
Grow up, it's a for profit world folks...
This user has chosen to opt out of the Badges program
03:25 AM on 12/23/2012
I thought FB was profitable . . . I mean, what was that IPO that generated Billions and Billions of dollars for? Vaporware?

Yes, people should get used to the idea of paying for things, but right now on the internet they are not used to paying for things. Look what happened when Netflix raised their prices . . . it almost took them out of business. I'm sure there will be a similar backlash if FB goes this route . . .
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herdingcats2012
Trying to Control the Uncontrollable
07:47 PM on 12/22/2012
Facebook has likely reached the point in it's lifespan where it's no longer about garnering more subscribers--it's about making more money off the subscribers they already have. Makes me glad I have no Facebook account.

I'm personally tired of being "stalked" by advertisers and sellers every where I go on the Internet.
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HUFFPOST SUPER USER
norby413
I'm just here for the sideboob...
08:54 PM on 12/22/2012
"Everywhere I go"...exactly. You USE the internet and the sites on it, but somehow you expect it all to be free of charge and free of advertising?
How naive can you be?
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herdingcats2012
Trying to Control the Uncontrollable
09:11 PM on 12/22/2012
I don't know about naive--I do know about irritated.
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HUFFPOST SUPER USER
Glennfrog
Rainbow thrower
06:42 PM on 12/22/2012
Zuckerberg's too much here. He's a billionaire already, why charge for this? Just use skype or email or sms if you want to pay and make sure it's going to get to someone.
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HUFFPOST SUPER USER
norby413
I'm just here for the sideboob...
08:48 PM on 12/22/2012
Facebook is a public company. If it doesn't turn a profit, it will disappear.
HUFFPOST SUPER USER
wollstonecraft
Self-described liberal, and proud of it.
04:36 PM on 12/22/2012
For now at least, FB has a lot of leverage, and Zuckerberg knows it. I use it because I've made contacts I cherish on FB. For what it's worth, I'm careful. I limit my time on FB. I think FB will push it until they've crossed a line, and people start looking for other options, and some savvy, shrewd, less greedy Harvard dropout develops an alternative. Getting unwanted spam and having FB disregard my privacy settings comes close to the limit of what I'll take from Zuckerberg. FB has dealings in the billions. FB doesn't have to resort to this to remain profitable. This is greed and megalomania. It may take time, but FB membership is going to reach a level of disgust at some point. People might not deactivate, but they'll stop visiting FB. And of the billion members FB boasts of, it would be interesting to know how many of those members are people's family pets, aliases, and members who joined but who seldom visit FB. I'm sorry to see a member of the younger generation show the greed of too many of my generation.
03:50 PM on 12/22/2012
More like an attempt at advertising revenue. The market will decide if this works or not.
09:59 AM on 12/22/2012
Sort of makes you want to go back to MySpace ...
hahaha! Yeah, right.
This user has chosen to opt out of the Badges program
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09:26 AM on 12/22/2012
Don't like their service? Don't use their site.
HUFFPOST SUPER USER
tailgateshirts
08:35 AM on 12/22/2012
Sounds no different than LinkedIn inmail that can cost 5-10$ a message. At least if I'm gonna get spammed on FB, someone who pays to do it may target their messages better.