What I've Learned From Blogging (At Age 80)

Five years ago, when I started this blog, I wasn't sure what to expect. I love writing and sharing my thoughts with family, friends and talking to associates and customers. So I figured, well I guess so, why not? Through the years it's been a great outlet for me and I look forward to hearing from you every time I hit the "publish" button.

I'm always surprised by what resonates with readers. Here are a few of the blogs that got the most reader reaction:

A few years ago I wrote about Murphy, my golden retriever, and what he's taught me about patience. He's a loyal companion and he developed quite a following -- both in favor and opposed to his approach to catching ducks.

One person wrote:

"It's amazing how we learn from our best pet friends. Their perception about life is just very much down to earth."

Engaging with you online has also taught me a lot about empathy. At Marriott, we've seen our share of ugliness in the world, such as the tragedies at our hotels in Islamabad and Jakarta, where readers wrote:

"The guard at the Islamabad Marriott is a hero for saving many lives by stopping the suicide bomber. My sympathies to his family. Thank you for recognizing his heroism."

I surprised many of you when I wrote about taking up Pilates. This was after my wife, Donna, told me I needed to grow an inch and stretch out. I'd never heard of Pilates before, but many of you had and I really appreciate the encouragement. By the way, I'm still going strong! Here's what one of you said:

Mr. M - do my eyes deceive? Pilates! Holy Mackerel! Mrs. M knows how to get you moving. You inspire in many ways!

Most recently, you commented on my blogs where I talked about the new job of Executive Chairman at Marriott, as Arne Sorenson took over the role of CEO. Your comments warmed my heart:

"Dear Mr. Marriott - I am glad that you plan on staying involved with the company. After all, your name is on the front door. And when I see that name, I know that I will be welcomed and well taken care of. Thank you and all the Marriott associates! (From my room in a Courtyard!)"

Thanks for being my online pen pals and reading Marriott on the Move. I'm Bill Marriott and thanks for helping me keep Marriott on the move.

Listen to Bill Marriott read this blog post:

This post first appeared on MarriottOnTheMove.com.

 

Comments

[littlebrowngirl]

06:01 AM on 06/23/2012

Very cool.

[critterzdad2]

01:50 AM on 06/21/2012

The best ten years I worked at a business were the years in customer service in Omaha. My firing was for failing to document calls that I handled. The real reason was that the atmosphere changed. We went from encouragment to do the best job for you that we could do to a department that found a unpaid day off to encourage the staff to learn something wasn't necessary. I wanted the positive value of encouragement and reward at a staff meeting but was told that "we don't need that because the other employees HAVE TO learn this." A few days later I found myself out of a job and escorted out the door and I was sad, then I was mystified and finally I was enraged. I fought for justice (spitefully I admit) but failed. Bill, I hope you consult Dave Davilla at the home office (if he is still there) so in future you can turn this around. No one wants to be ordered to do a job when a smile and a free unpaid day off would have done the job better. I'm sorry I failed you but I had to move on, finally. I just still care about that department and my old co-workers so much that I hope this finds your desk. I'm easy to find as well. [e-mail] will reach me if you or your office have any questions I could answer. Best to you and yours- Kevin Smoot- Critterzdad2.

[shanghaislim]

05:22 PM on 06/20/2012

Dear Bill,

Thanks for a nice story.

Thanks for keeping your politics to the side.