iOS app Android app

Brett King
GET UPDATES FROM Brett King
 
Brett King is a global bestselling author, a well known futurist and speaker, the host of the "BREAKING BANK$" Radio Show on Voice America (an Internet Talk Radio Network with over 9 million monthly listeners) and the founder of the start-up "Moven". King was voted as American Banker's Innovator of the Year in 2012, and was nominated by Bank Innovation as one of the Top 10 "coolest brands in banking". BANK 3.0 (in 8 languages) has been topping the charts in the US, UK, China, Canada, Germany, Japan and France since its release late in 2012. His latest book, Breaking Banks, is due out early 2014 with Wiley. He is widely considered the world's foremost expert on retail banking innovation today.

Entries by Brett King

Why Kids Don't Have Signatures, and Banks Shouldn't Either

(0) Comments | Posted May 4, 2014 | 9:50 PM

In a recent UN/ICAO commissioned survey on the use of signatures in passports, a number of countries including the UK recommended phasing out the long held practice because it was no longer deemed of practical use. More significantly, however, is the emerging trend that has some parents, educators and...

Read Post

Top Tech for Saving and Managing Your Money in 2014 (Slideshow)

(0) Comments | Posted January 6, 2014 | 4:54 PM

Do you have a New Year's resolution to get in control of your money?

According to the National Foundation for Credit Counselling, three out of five Americans don't do any budgeting at all, and more than one-fifth (or around 22 percent) say they have no idea what they spend on...

Read Post

When HSBC Closes Your Bank Account Without Telling You

(78) Comments | Posted November 29, 2013 | 8:16 PM

I've been a customer of HSBC since 1999, and while that doesn't account for much these days, I grant you, I'm also a blogger that regularly gets 250,000 to 1 million views to posts I make in respect to digital banking, bank strategy and bank customer service issues. So you'd...

Read Post

Social Media Is Just Getting Started

(0) Comments | Posted February 26, 2013 | 3:44 PM

Last year Facebook hit one billion users. It is reported that the average Facebook user spends 75 minutes per day using Facebook. Globally smartphone growth year-on-year was at 42 percent in 2012, with 17 percent global penetration, but more significantly with most developed economies expecting 70-80 percent smartphone...

Read Post

'Generation M': The Emergence of "See and Hear" Brand Engagement

(0) Comments | Posted October 10, 2012 | 12:14 PM

Baby Boomers and Gen-X have in common the need to experience life in all its glory. Whether that is born out of a sense of adventure, the need for tactile feedback or in the sense of face-to-face social connections, at the core of much of our buying behavior historically has...

Read Post

Why No NFC in the iPhone Hurts Banks More Than Apple

(2) Comments | Posted September 25, 2012 | 2:36 PM

It took almost two decades for credit card payments (followed by debit cards) to become globally ubiquitous, so it might be reasonable to think that a paradigm shift at the POS will take years to become mainstream. Why would you spend money deploying expensive NFC-enabled (Near Field Communication) POS terminals...

Read Post

Who Will Win the Battle for the Mobile Wallet?

(6) Comments | Posted May 22, 2012 | 10:58 AM

Over the next five years paying with your phone will become as commonplace as paying with cash, which is why every man, his bank and his phone company are in the battle to win the mobile wallet space. So who's going to win?

In the U.S. mobile carriers are attempting...

Read Post

Who Needs a Bank Branch When You've Got a Mobile Phone?

(4) Comments | Posted February 2, 2012 | 11:57 AM

There's a great deal of discussion and debate around what will ultimately happen to banking as a result of the massive changes in connectivity, utility, mobility and customer experience taking place right now. One thing is for sure, the world is changing, and fast.

We see PayPal owning online payments,...

Read Post

P2P Lending Gets Ready to Explode for Christmas

(1) Comments | Posted December 19, 2011 | 1:55 PM

No one could doubt that peer-to-peer lending (or P2P Lending) has landed big time in 2010, but it looks as if the best is just about to come.

The U.S. leader Lending Club will issue more than $250 million in loans this year -- greater than the last four years...

Read Post

Would You Login to Your Bank Using Facebook?

(8) Comments | Posted December 8, 2011 | 2:32 PM

We're experiencing a massive shift in consumer behavior right now with the explosion of Facebook, Twitter, YouTube, and other community collaboration and social media platforms. A world where Facebook has 800 million inhabitants and a "president" who is a college dropout (albeit Harvard).

We're seeing the global domination...

Read Post

What the Occupy Movement and Mobile Means for Banking

(2) Comments | Posted November 18, 2011 | 2:09 PM

The Occupy Movement has emphasized our changing 'trust' in the big banks. Mobile is changing the way we interact day-to-day. But how are these two elements going to intersect in a far more dramatic change in the way we choose and work with a bank in the future?

...
Read Post

How Steve Jobs Changed Banking Forever...

(6) Comments | Posted August 29, 2011 | 5:53 PM

As the news of Steve Jobs' resignation rocks the world, it's almost like we're reading his obituary rather than the news that a Fortune 50 CEO has moved on. The impact of Steve's resignation will be felt hard on Apple's share price no doubt, and even potentially hit the very...

Read Post

What Comes After Television, Bookstores and Banks?

(2) Comments | Posted August 17, 2011 | 7:01 PM

There's been a great deal of discussion lately about the impact of technology on traditional businesses such as bookstores, media, TV, newspapers and even on banking. We think we understand the impact of technology on books, magazines, CDs, DVDs, and newspapers, but many say that they are skeptical in respect...

Read Post

Why Apple Must Launch NFC in the iPhone 5

(3) Comments | Posted May 10, 2011 | 10:50 AM

On 14th of March 2011, the Independent newspaper from the UK published an article suggesting that the iPhone 5 would not include Near Field Communication (NFC) capability. A few days later on the 17th of March, Forbes rebutted the Guardian's article quoting a source that said...

Read Post

Engaging Customers: The Best Practice Bank

(0) Comments | Posted April 27, 2011 | 2:41 PM

Recently when I posted on reforming customer journeys in the banking space I got some push-back for using Apple as an example of best practices. Surely there are banks I could have used as an example of best practices? Well... not really. There's no bank, and believe me I'm looking...

Read Post

The Curse of the Innovator

(0) Comments | Posted April 14, 2011 | 5:12 PM

Recently we've been discussing at many organizations what it takes to get innovation done in large businesses with embedded behavior and practices. One side of the coin is obviously the impact of Disruptive Technology, but the other is purely the issue of Innovation Management or creating an organization...

Read Post

#Winning at Social Media

(12) Comments | Posted April 8, 2011 | 3:16 PM

It's interesting that whenever a major disruptor like social media, the Internet, etc. comes along, inevitably there are many traditional managers and practitioners who don't understand it and label it as a 'fad'.

Just because you don't understand something personally, doesn't mean it is a fad. That's the realization that...

Read Post

SXSW Interactive: Banks -- Innovate or Die!

(0) Comments | Posted March 13, 2011 | 7:28 PM

South-by-Southwest's Interactive sessions in Austin, TX are a major creative and customer-focused experience. The amount of networking that is taking place, the amount of active innovation and discussion on taking it to the next level is awesome and mind blowing. There's only one thing...

If there was a game...

Read Post

The iPad 2 Pushes Customer Expectations Further

(5) Comments | Posted March 2, 2011 | 2:26 PM

The Apple iPad 2 was launched by the so-called "rockstar CEO" Steve Jobs today in San Francisco to a broad reception of live blogging, tweeting and "cloud" participation online. It will give shareholders a brief moment of comfort to see that Steve is still fit and well despite...

Read Post

Let's Get Rid of Internet Banking

(3) Comments | Posted February 2, 2011 | 1:20 PM

If you think about the way we have digital banking and web presence structured today, it is actually wrong. Most banks today already have a well developed 'public' presence in the form of www site, and a separate 'secure' portal as a transaction or services platform "behind the login" --...

Read Post