Last year Facebook hit one billion users. It is reported that the average Facebook user spends 75 minutes per day using Facebook. Globally smartphone growth year-on-year was at 42 percent in 2012, with 17 percent global penetration, but more significantly with most developed economies expecting 70-80 percent smartphone...

Baby Boomers and Gen-X have in common the need to experience life in all its glory. Whether that is born out of a sense of adventure, the need for tactile feedback or in the sense of face-to-face social connections, at the core of much of our buying behavior historically has...

It took almost two decades for credit card payments (followed by debit cards) to become globally ubiquitous, so it might be reasonable to think that a paradigm shift at the POS will take years to become mainstream. Why would you spend money deploying expensive NFC-enabled (Near Field Communication) POS terminals...

Over the next five years paying with your phone will become as commonplace as paying with cash, which is why every man, his bank and his phone company are in the battle to win the mobile wallet space. So who's going to win?

In the U.S. mobile carriers are attempting...

There's a great deal of discussion and debate around what will ultimately happen to banking as a result of the massive changes in connectivity, utility, mobility and customer experience taking place right now. One thing is for sure, the world is changing, and fast.

We see PayPal owning online payments,...

No one could doubt that peer-to-peer lending (or P2P Lending) has landed big time in 2010, but it looks as if the best is just about to come.

The U.S. leader Lending Club will issue more than $250 million in loans this year -- greater than the last four years...

We're experiencing a massive shift in consumer behavior right now with the explosion of Facebook, Twitter, YouTube, and other community collaboration and social media platforms. A world where Facebook has 800 million inhabitants and a "president" who is a college dropout (albeit Harvard).

We're seeing the global domination...

The Occupy Movement has emphasized our changing 'trust' in the big banks. Mobile is changing the way we interact day-to-day. But how are these two elements going to intersect in a far more dramatic change in the way we choose and work with a bank in the future?

As the news of Steve Jobs' resignation rocks the world, it's almost like we're reading his obituary rather than the news that a Fortune 50 CEO has moved on. The impact of Steve's resignation will be felt hard on Apple's share price no doubt, and even potentially hit the very...

There's been a great deal of discussion lately about the impact of technology on traditional businesses such as bookstores, media, TV, newspapers and even on banking. We think we understand the impact of technology on books, magazines, CDs, DVDs, and newspapers, but many say that they are skeptical in respect...

On 14th of March 2011, the Independent newspaper from the UK published an article suggesting that the iPhone 5 would not include Near Field Communication (NFC) capability. A few days later on the 17th of March, Forbes rebutted the Guardian's article quoting a source that said...

Recently when I posted on reforming customer journeys in the banking space I got some push-back for using Apple as an example of best practices. Surely there are banks I could have used as an example of best practices? Well... not really. There's no bank, and believe me I'm looking...

Recently we've been discussing at many organizations what it takes to get innovation done in large businesses with embedded behavior and practices. One side of the coin is obviously the impact of Disruptive Technology, but the other is purely the issue of Innovation Management or creating an organization...

It's interesting that whenever a major disruptor like social media, the Internet, etc. comes along, inevitably there are many traditional managers and practitioners who don't understand it and label it as a 'fad'.

Just because you don't understand something personally, doesn't mean it is a fad. That's the realization that...

South-by-Southwest's Interactive sessions in Austin, TX are a major creative and customer-focused experience. The amount of networking that is taking place, the amount of active innovation and discussion on taking it to the next level is awesome and mind blowing. There's only one thing...

If there was a game...

The Apple iPad 2 was launched by the so-called "rockstar CEO" Steve Jobs today in San Francisco to a broad reception of live blogging, tweeting and "cloud" participation online. It will give shareholders a brief moment of comfort to see that Steve is still fit and well despite...

If you think about the way we have digital banking and web presence structured today, it is actually wrong. Most banks today already have a well developed 'public' presence in the form of www site, and a separate 'secure' portal as a transaction or services platform "behind the login" --...

On Wednesday 26th of January 2011, Michael Degnan (of SapientNitro and Engagement Banking fame) and myself headed down to the Starbucks at One Penn Plaza in New York City with the objective of recording our experience of processing a mobile payment using the

There has been much discussion about the impact of the so-called "information age." Prior to 2003, mankind had generated a sum total of 5 Exabyte's of content historically. Today it is estimated we generate this amount of content measured in days. Google CEO Eric Schmidt:

Between the birth...

I read with interest a post pointed out to me by @JenRBoyd posted on Mobile Commerce Daily highlighting a recent Celent report comparing US and EU investment in multi-channel. The problem here is that the conclusions of the report are correct, but even the report itself suffers...