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Brian Whetten

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The Death of Dilbert: Why Your Children Will Need to Love Their Jobs

Posted: 11/04/10 12:11 PM ET

Given that she's only 19 days old, perhaps it's too soon for me to be thinking about my daughter's career. Yet two recent articles got me thinking about the deep changes our economy is going through, and what these tectonic shifts are going to mean for her generation.

In Time Magazine, Fareed Zakaria pointed out that there are basically three types of jobs in America.

  1. Unskilled service jobs (such as waiter or security guard)
  2. Skilled, routine jobs (such as sales, office management and factory workers)
  3. Managerial, technical and professional jobs (such as executives, entrepreneurs and doctors)

In other words, you can flip burgers, shuffle papers or innovate. And over the last 100 years, our country has been built on the backs of "middle America"; the hard working men and women who worked 9-5 jobs, and did the work they were told to, so they could bring their paychecks home to their families.

The majority of today's middle class jobs involve skilled but routine work; it can be boring and unfulfilling, but at least is safe and predictable.

Perhaps this is why Dilbert is one of our funniest, most popular cartoons. I mean, who can't relate to the idiocies and inefficiencies in his world?

But here's the thing. Dilbert is dying.

While the number of unskilled jobs and professional jobs have both been increasing, even in the face of this recession, the number of skilled, routine jobs -- the bread and butter work of the middle class -- is falling through the floor.

Here's why.

One of the fundamental requirements of business is the incessant drive to "automate or delegate." Successful entrepreneurs and executives are constantly looking for ways to offload the 90% (the urgent but routine tasks that so quickly fill up each day) so they can focus on the 10% (the important, innovative work that makes all the difference in the longer term.)

Up until 10 years ago, the most efficient way to do this was to build a factory or office building, fill it with employees, and create handbooks that spelled out every aspect of their jobs. However, the twin forces of technology and globalization have changed that.

Today, the first choice is to get a computer to do something. The second choice is to hire someone in China or India to do it. Then it's only if those two options fail that it actually makes sense to hire someone in America and pay them a decent, living wage.

This shift isn't something that's going to go away. And it's not something that can be solved by passing new laws, by getting mad at people, or by creating yet another investment bubble.

As Thomas Friedman points out,

Just doing your job in an average way -- in this integrated and automated global economy -- will lead to below-average wages. Sadly, average is over. We're in the age of "extra," and everyone has to figure out what extra they can add to their work to justify being paid more than a computer, a Chinese worker or a day laborer. "People will always need haircuts and health care," says Katz, "and you can do that with low-wage labor or with people who acquire a lot of skills and pride and bring their imagination to do creative and customized things." Their work will be more meaningful and their customers more satisfied.

Innovation, creativity, lifelong learning, passion, entrepreneurship, personal mastery -- these are the qualifications our children are going to need in order to do well in the 21st century.

They're the qualifications we're all going to need. And at the end of the day, these traits come down to one, seemingly un-business-like thing: love. True, lasting success is increasingly going to be measured by our ability to love our work, to love learning, and to love the people we serve.

Do you really care about your work? And will your children? Because if they don't care, they're going to do an average job. And average just won't do.

At one level, our society already gets this, as witnessed by the ever-increasing pressure being placed on kids to do whatever it takes to succeed. (Get better grades! Better scores! Better hobbies! Now!)

But even more important than what we achieve is why we achieve it. When we do things because we "should," because we want others' approval, or just because we want the money, sooner or later things fall apart. (Exhibit A: The financial crisis. Exhibit B: Britney Spears.)

So how can we help our children find and follow their callings, instead of just training for a career? How can we tap in to our own passions, and find ways to do what we love that also pay the bills? How can we evolve our educational systems so they better honor the whole person? And how can we learn how to do business in a new, different, more loving way?

I'd love to hear your thoughts on these important questions.

 

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04:53 PM on 11/17/2010
The problem with this post - and its not a bad one - is that job happiness has always been limited to innovators/managers (speaking of two of the three groups mentioned). Henry Ford made the mindless work more attractive with higher min wages, weekends, holidays, and other things we now see as "normal."

Attacking the problem, the lack of changing our structures and behaviors fast enough to move with the times is the issue. And that lies also with the innovators and managers. It is these fields which - in this economy/government - foster and steward change. They haven't, and therefore we get pieces like this thinking that we need "happiness" when we really need folks in their lanes to do what they do best.

For our kids, we foster hope without shortchanging and leaving them with a larger intellectual and physical debt; making them happy is their job.
12:29 PM on 11/08/2010
In my work as a national marketing consultant focusing upon professional branding in law, accounting, and other areas of business, I've seen passion as something that is key not just to success at this job tier but for anyone who desires to be successful in life.

Perhaps having passion for doing the best job you can, no matter if it's sweeping a floor, selling a carpet, or running a law firm, is something that would serve all of us well. It makes for a happier day, for one thing - and it generates its own rewards as time goes on.

Maybe attitude is everything, after all.

Paula Black
PaulaBlack&Associates - Miami, Florida
11:12 PM on 11/06/2010
I think the workers now and in the future are going to have to be very flexible and continually learning and retraining if they want to have any control over their future. If I were 20 years old I would get
an education in a variety of things that I was interested in or enjoyed, the more training you have the more options. I would also look for part-time jobs where I could learn new skills while in school.
Lastly stay away from credit cards completely and try to pay off some of your school debt as you go.
I agree that finding work you enjoy is huge, an equally important factor is enjoying the people you work with.
HUFFPOST SUPER USER
Dameocrat
04:51 PM on 11/06/2010
good wages have never occurred because of the kindness of employers. Workers had to fight for them and will in the future. If people just concentrate on training for the currently higher paying positions the wages and salaries will decline because their just aren't enough of them. Alot of this problem will just go away if we quit listening to free trade dogmatists like Friedman. He married a rich lady and is not really apart of the work force. He benefits from a system that disrespects American workers. His daughter will inherit billions no matter what just because of who he married. Our country was built on fair trade traditionally and applied tariffs to those countries that had lower wages and environmental laws than us. We need to go back to that.
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ImmanuelGoldstein
Founder of the "Brotherhood"
04:46 PM on 11/06/2010
If work was supposed to be fun, don't you think they'd be charging us to do it?
Face facts, the idea that everyone is going to love their jobs is a utopian fantasy.
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SoylentGreenIsPeople
You know how to use Google too !
05:28 PM on 11/05/2010
I predict war with Iran. The draft will soak up the unemployed.
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OMEGA MAN
A wise man learns from the mistakes of others.
05:00 PM on 11/05/2010
I see a future in prisons for the unemployed. 26 million people.
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jeffrey678
You don't happen to make it. You make it happen.
04:50 PM on 11/05/2010
I wonder what the Vets serving in Iraq and Afghanistan will do with their skills and no jobs when they come home ?
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OMEGA MAN
A wise man learns from the mistakes of others.
05:10 PM on 11/05/2010
In third world countries personal security is big business. Concrete fences, window bars. Embrace your future in the third world.
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IgnoranceIsStrength
Don't ask me, Google it yourself !
05:15 PM on 11/05/2010
I didn't think of that.
This user has chosen to opt out of the Badges program
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Olderandwiser55
getting older and wiser....
11:16 PM on 11/04/2010
I have a small grandchild. But I told my son and I would tell anyone. Loving your job is the most important thing you can do. I agree that loving the organization is important. My parents were of the era when people stayed at the same job forever. My generation was quite different-we wanted to stay but the organization of business changed so much over the years, I hated the job I once loved.

People should stay more flexible. Making health insurance portable helps a lot. I and many friends worked for the insurance. Which is silly because it became less and less of a benefit over time. Less coverage for more cost. Many companies today don't seem to realize people work for benefits and are slashing them.

Work for a good company if they treat you right but work for yourself if not. But be happy.
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HUFFPOST SUPER USER
dougaus1
04:48 PM on 11/04/2010
Young people won't only need to love their jobs. They will need to love the organizations they work for. I think that they would rather work as a cashier at Whole Foods Market than as a fast-food worker at McDonald's. Instead of working for organizations that relentlessly pursue the highest possible short-term profits to pay their CEO's obscenely high wages, they want to work for organizations that have a positive social and environmental impact. They will also need to push the organizations they work for to purchase their products and services from firms that have a positive social and environmental impact.
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HUFFPOST SUPER USER
weekendpartier
I need some money!
12:56 AM on 11/05/2010
THIS advice is EXACTLY the wrong advice to tell young people - this is the result of the over-feminization of America: Everyone is a BIG P-SSY now. Love your company? How can everyone love their company when 99% of companies don't give a hoot. NO, we need to return to the greatest generation values: Buck up, Shut up, Stiff upper lip, Firm back, strong legs, get the job done, quick whining, and take the hill! Why? BECAUSE I guarantee you 300 million Chinese are NOT crying about working in a factory for 70 hours per week!
01:42 AM on 11/06/2010
It's not MY fault that all those jobs went to China. I'M not the one shipping those jobs away in order to save money. If I can still work at a place that I believe to be ethical and responsible, that is where I'll go.
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zakwouldhave
Freethinker. I'm 80% ears. 20% mouth.
10:35 AM on 11/06/2010
What a visionary you are. But I believe you are right...99% of companies don't give a hoot. The common worker won't have any say in anything. But the problem with your "buck up, shut up, take the hill" blather is that we are not the US Marines. We were spoiled for decades producing products that no one really needed keeping jobs flowing and money flowing....now the housing market is dead (it had to happen) and everything is grinding to a halt (its not all becaue the Chinese sweat out 70 hour weeks). No amount of your gusto or anyone's crying will change this.